Chainguard is hiring a
Senior Customer Marketing Manager

Summary

Join our team as a Customer Marketing Manager and lead our customer advocacy and reference programs to identify the best-in-class stories and use cases of our customers.

Requirements

• 7-10 years working on or leading a customer marketing/customer reference team or similar program; experience working in technology/SaaS/Security space
• Proven ability to understand technical products and discern quality of use cases for storytelling
• A passion for storytelling and a customer obsessed mindset
• Proven ability to manage people / lead a team
• Excellent communication and presentation skills
• Proven experience working with executives and C-levels
• A willingness to adapt to change, move quickly, and think on your feet
• Experience collaborating cross-functionally with key stakeholders across the business

Responsibilities

• Build long-lasting relationships with our top customers
• Partner with customers to ensure that best-in-class stories are identified
• Advocate for customers internally to bring their stories to life across all channels
• Help further establish the process and strategy for working with cross-functional teams in terms of receiving, validating, leveraging and executing on a customer story across program types, e.g. strategic events, films
• Help to define KPIs for the program; clearly communicate metrics to respective Sales and Marketing channel owners to be able to track the success of customer stories
• Uncover new customer champions for case studies, customer testimonials, logo approvals, speaking opportunities, peer reviews, etc
• Highlight a variety of customer stories across verticals, geographies, segments, and use cases. You will be responsible for customer recruitment, interviews, content production, and customer approvals
• Collaborate cross-functionally with sales, customer success, and product teams to identify and recruit new champions
• Build a team of customer marketing managers to own relationships and drive programs directly with customers
• Manage and evolve ongoing customer programs such as events, swag programs, G2 peer review, Customer Advisory Boards, Guardian Connect, etc
• Help to facilitate and organize customer content to be distributed through key channels such as digital, social, and events
• Create customer reference materials at scale using our reference platform and drive advocacy activities within our customer community
• Find opportunities to creatively celebrate customers' significant milestones and their contributions in elevating Chainguard’s brand

Benefits

• Equity/stock options
• Unlimited PTO
• Remote work with flexible coworking and team meetup opportunities
• Home office and internet stipend
• 100% health/dental/vision insurance coverage for you and your family