Loopio is hiring a
Senior Customer Success Manager, Remote - Canada
![Logo of Loopio](https://cdn.jobscollider.com/logo/loopio-048d-0.webp)
Summary
The job description is for a Senior Customer Success Manager position at Loopio, focusing on the product 'Loopio for Salesforce®'. The role involves managing relationships with customers from top global brands, developing strategies to increase customer engagement, and working cross-functionally on critical projects. The candidate should have 3+ years of Account Management or Customer Success experience, impeccable communication skills, analytical abilities, organizational skills, and a strategic mindset.
Requirements
- 3+ years of Account Management or Customer Success experience
- Impeccable written and oral communication skills
- Confidence in judgement; you can identify & forecast potential risks with your customers and communicate those in high-level detail for support
- Masterful relationship-building skills; people find it really hard to not like you
- Extremely analytical; you leverage data in all of your decision-making
- Highly organized; able to effectively navigate requests and priorities
- Results-oriented; you always have your next goal in mind, and a plan to get there
- Highly strategic; you like to understand the big picture and new ways to drive forward high-level organizational goals
- Experience writing sales proposals or responding to RFPs is a huge plus
- Experience working with Salesforce is required (with Trailhead certifications as an added bonus!)
- Experience with and confidence in, configuring pricing proposals and negotiating with different levels of stakeholders would prove valuable in this role
Responsibilities
- Build meaningful deep relationships with Loopio for Salesforce® customers from top global brands through engaging emails, phone calls, and in-person meetings
- Harness your entrepreneurial spirit, dive deep into curiosity and challenge the status quo to construct and deliver an enterprise-level customer experience
- Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio for Salesforce® advocates
- Own subscription renewal and expansion presentations, communications and pricing negotiations
- Implement the customer journey for Loopio for Salesforce® customers based on value-driving milestones and adapt as the needs of our customers and the business evolve
- Support the development of Customer Journey resources for Loopio for Salesforce® customers
- Build engaging “success plays”, email templates, and meeting frameworks to help support the growth and success of your accounts
- Strategize on accelerating time to first value for first-year customers while planning long term growth plans for multi-year subscription customers
- Measure and action on engagement data and support the development of a Customer Health Score framework
- Work with the Support, Product and Development Teams to communicate customer feedback and priorities and build cross-functional partnerships
- Distill and present insights from our enterprise clients to internal teams, including our Senior Leadership Team
- Share Customer Success stories through case studies, blog posts, and internal communication
- Coach and mentor the professional growth of the Customer Success Team by fostering a culture of continuous learning and development
Benefits
- You’ll have a manager who coaches you through goal setting, frequent 1-on-1s, and real-time feedback
- A Sales team to partner with that will bring as much value to your customers relationships as you do
- You have tons of autonomy and responsibility: this role provides an opportunity to try new things and push creative boundaries
- You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (every Looper receives a professional mastery allowance each year)
- You’ll be set up to work remotely with a MacBook laptop, a monthly phone and internet allowance, and a work-from-home budget to help get your home office all set up!
- Join us in regular company socials, AMA (Ask-Me-Anything), and quarterly kick-off to celebrate the big wins and milestones as #oneteam!
- You’ll be joining a culture that has thoughtfully built out opportunities for connections in a remote first environment
- We have Employee Resource Groups, various fun virtual activities, and many more moments for us to have fun and learn together!
- You’ll be a part of an award-winning workplace and one of Canada’s fastest growing companies with ample opportunity to make a big impact here!
This job is filled or no longer available
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