Senior Data Analytics, Metrics & Evaluation Specialist

Summary

Join Bixal as a Data Analytics, Metrics & Evaluation Specialist and contribute to the modernization of a mobile app for the Veteran’s Administration Health and Benefits services. This full-time position, contingent on contract award, offers a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission. You will partner with product, design, and engineering teams to translate complex data into actionable insights. Responsibilities include defining and tracking performance indicators, building dashboards and reports, analyzing data to inform improvements, and ensuring data governance compliance. The role requires a Bachelor’s degree and at least four years of relevant experience, along with proficiency in various data analytics tools. The contract has a defined performance period of up to one year, with the possibility of two one-year extensions. Bixal is committed to transparency and supporting your professional journey.

Requirements

• Bachelor’s degree plus at least four (4) years of relevant experience, or an equivalent combination of education and experience
• Demonstrated experience in data analytics, program evaluation , or digital product performance measurement
• Strong proficiency in Google Analytics , SQL , and visualization tools (e.g., Tableau, Power BI, Looker)
• Familiarity with product analytics tools such as Mixpanel, GA4, DataDog RUM, or similar platforms
• Experience with dashboarding and reporting, including data visualization
• Ability to capture metrics generated from a range of data sources, triangulate across data types (qualitative and quantitative), and synthesize meaning to provide an overall picture of usage, satisfaction, and behaviors
• Demonstrated understanding of Agile software development, product delivery, and human-centered design principles
• Experience applying evaluation methods in complex systems, such as federal or healthcare environments
• Proven analytical thinker with a knack for storytelling through data
• Demonstrated success as a strong communicator—you can distill complex metrics into clear, compelling insights
• Detail-oriented with the ability to see patterns across systems and services
• Strong and thoughtful collaborator—you ask good questions and thrive in cross-functional environments
• Proven proactive problem-solver with a strong sense of ownership
• Ability to obtain and maintain public trust clearance

Responsibilities

• Define and track performance indicators for shared portal components, site architecture, and mobile parity features
• Build dashboards, reports, and visualizations that make data easy to understand and act upon for technical and non-technical stakeholders
• Analyze quantitative and qualitative data to inform navigation improvements, content structure, and legacy system retirements
• Collaborate with research and design teams to triangulate insights and support evidence-based decision-making
• Ensure data governance, privacy, and security compliance in all analytics activities
• Support evaluation frameworks and outcomes reporting for VA stakeholders
• Contribute to a culture of continuous improvement through insight-driven iteration
• Other relevant duties as qualified and trained to execute

Preferred Qualifications

• Experience working with VA systems , federal health data, or other government digital services
• Familiarity with MHV platform metrics or Veteran-facing service performance indicators
• Experience supporting sunsetting/transition planning with data analysis

Benefits

• Flex hours
• 401K with matching incentive
• Parental Leave
• Medical/dental/vision benefits
• Flex Spending Account
• Company provided short-term disability and life insurance
• Commuter benefits
• Generous PTO
• 11 Paid holidays
• Professional development opportunities