Temporal is hiring a
Senior Developer Success Engineer, Remote - United States

Summary

The Senior Developer Success Engineer will act as the frontline for Temporal's community, providing solutions to common issues, application architectural guidance, and other developer questions. The role involves building relationships, conducting architecture reviews, creating a knowledge base, working with engineering and product teams, identifying metrics, developing new strategies, advocating for developers internally, promoting Temporal in the community, and creating valuable content.

Requirements

• Currently reside in and eligible for work within Australia with a preference for Melbourne and Sydney
• 8+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript
• Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker)
• Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues
• Minimum of one year experience in an internal or external customer-facing role
• Passion for helping others regardless of who they are or how they act
• Experience working with or as part of remote teams
• Strong written and verbal communication skills

Responsibilities

• Providing solutions to common issues, application architectural guidance, and other developer's questions on Slack, Discord, Discourse, Zendesk, and more
• Building relationships and representing the needs of community members, customers, and our partners
• Conducting architecture reviews with users (ranging from individuals to Fortune 10 companies), providing them with necessary guidance so they can confidently build Temporal applications
• Architecting, curating, and contributing to a knowledge base to increase the support team's leverage
• Working with engineering and product teams to triage bugs, identify new features for the product, and align on deliverables
• Identifying and establishing metrics that help us improve the quality of support we provide and the scale at which we can provide it
• Adhering to a set of standards and etiquette for support at Temporal
• Establish areas of technical proficiency across the Developer Success organization to further develop technical expertise/skillsets as the organization grows
• Mitigate the workload of requests into Engineering while maximizing the user experience
• Develop new strategies and processes for how to enable our users to self-service or one: many capabilities
• Advocate for our developers and customers internally, and help the broader team connect more deeply with our users
• Actively promote Temporal in our community, and create valuable content for our users, including blog posts, videos, etc

Preferred Qualifications

• Previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc
• Experience with security certificate management and implementation
• Ability to understand use cases and translate them into Temporal design decisions and architecture best practices

Benefits

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• $3,600 / Year Work from Home Meals
• $1,500 / Year Career Development & Learning
• $1,200 / Year Lifestyle Spending Account
• $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
• $500 / Year Professional Memberships
• $74 / Month Reimbursement for Internet
• Calm App Subscription for Mental Health & Wellness