Upwork is hiring a
Senior Director in Worldwide

Summary

The job is for a Senior Director of Internal Communications at Upwork, responsible for shaping internal messaging, developing communication strategies, leading all corporate internal communications, building and nurturing a team, and collaborating with cross-functional teams. The role requires excellent written and verbal communication skills, experience working in scaling organizations, and the ability to work remotely.

Requirements

• Excellent written and verbal communications skills
• Experience working for organizations that are scaling and going through change
• Experience working remotely and communicating with distributed teams
• Proven success collaborating with and influencing cross-functional partners and executives
• Experience building and leading a team

Responsibilities

• Develop and execute a forward-thinking internal communication strategy that supports the organization's business objectives, fosters employee engagement, and enhances overall company culture
• Lead all corporate internal communications and content for various channels – including All Hands, weekly Q&As, leadership forums, and communications from our C-suite
• Build, nurture, coach and motivate a team of communicators and events & operations specialists
• Expand our internal communications tools and systems for maximum impact and utility, including nurturing our nascent company intranet
• Be a trusted advisor, building relationships across the business and partnering with our leadership team to ensure buy-in on the strategy and excellence in execution
• Ideate and drive effective campaigns around critical company priorities and collaborate closely with cross-functional teams on change management and crisis communications
• Collaborate with HR to design and execute programs that drive employee engagement, satisfaction, and a sense of belonging within the organization
• Evolve our metrics and feedback mechanisms to evaluate the effectiveness of internal communication initiatives. Use data-driven insights to continually refine strategies and tactics
• Stay current with industry best practices, emerging trends, and technologies in internal communication to recommend and implement innovative tools and approaches

Preferred Qualifications

• Equal parts thinker and doer
• Strong project management skills, ability to juggle multiple tasks simultaneously and prioritize
• Flexibility and growth mindset
• A calm demeanor under pressure

Benefits

• Comprehensive medical insurance coverage for both you and your family
• Unlimited paid time off
• A 401(k) plan with matching contributions
• 12 weeks of paid parental leave
• An Employee Stock Purchase Plan