Senior Director, Enterprise Business Applications

Summary

Join Natera as a Senior Director, Enterprise Business Applications and lead the vision, strategy, optimization, and support of enterprise applications. Develop and execute a comprehensive ERP and CRM strategy aligned with Natera's business objectives. Lead roadmap development, oversee implementations and upgrades, and optimize system performance. Collaborate with business leaders to ensure systems support critical processes, and establish data governance policies. Build and mentor a high-performing team, manage vendor relationships, and ensure compliance and security. Develop and maintain disaster recovery plans and stay abreast of emerging technologies. This pivotal role reports to the Chief Information Officer and ensures the application platform effectively supports Natera's current and future business needs.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field; Master’s degree preferred
• A minimum of 15+ years of progressive experience in managing and implementing Oracle ERP systems, Salesforce Sales and Service Cloud with at least 8 years in a senior leadership role
• Deep functional and technical understanding of Oracle ERP modules (e.g., Finance, Supply Chain, Manufacturing, Order Management, HCM), and Salesforce Sales and Service Cloud
• Proven track record of successfully leading complex Oracle ERP and Salesforce implementations, upgrades, and integrations
• Excellent project management skills, with experience managing large-scale ERP and Salesforce projects and budgets
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
• Exceptional communication, interpersonal, and presentation skills, with the ability to effectively interact with all levels of the organization
• Proven ability to build and lead high-performing teams
• Experience managing and negotiating with Oracle, Salesforce, and other enterprise software vendors
• Strong understanding of data governance principles and best practices
• Knowledge of relevant regulatory and compliance requirements (e.g., SOX, HIPAA)

Responsibilities

• Develop and execute a comprehensive ERP and CRM strategy aligned with Natera's overall business objectives and IT roadmap
• Provide thought leadership on how the platform can be leveraged to drive innovation and efficiency
• Lead the development and maintenance of a multi-year roadmap, outlining key initiatives, upgrades, enhancements, and integrations
• Ensure alignment with business priorities and resource availability
• Drive the collection of generative and agentic AI and RPA use cases and unleash WorkAI development in back-office and front-office domain and in collation of corporate AI Center of Excellence
• Oversee all implementation projects, upgrades, and enhancements, ensuring on-time and within-budget delivery
• Manage project teams, vendors, and consultants effectively
• Continuously monitor and optimize the performance of the ERP & CRM systems
• Identify and implement solutions to improve efficiency, data accuracy, and user experience
• Collaborate closely with business leaders across Finance, Supply Chain, Manufacturing, Sales, Service, and other departments to understand their needs and ensure the system supports and enhances critical business processes
• Establish and enforce data governance policies and procedures to ensure data accuracy, consistency, and security
• Manage integrations between the systems and other enterprise applications, ensuring seamless data flow and system interoperability
• Build, lead, and mentor a high-performing team of application professionals, including functional and technical resources
• Foster a collaborative and growth-oriented environment
• Manage relationships with Oracle, Salesforce and other relevant vendors, ensuring service level agreements are met and value is maximized
• Develop and manage the budget, including implementation costs, ongoing maintenance, and upgrades
• Ensure the systems comply with relevant regulatory requirements and security standards
• Collaborate with all compliant functions to implement and maintain appropriate controls
• Develop and maintain disaster recovery and business continuity plans for the business systems to minimize business disruption
• Stay abreast of the latest technologies and evaluate their potential to benefit Natera's operations

Preferred Qualifications

• Strong understanding of business processes across various functional areas within a life sciences, diagnostics, or similar industry is highly desirable
• Experience with Oracle Cloud ERP and Salesforce CRM
• Experience with other enterprise applications that integrate with Oracle ERP (e.g., LIMS, CRM Salesforce, Workday, Customer Portal, Oracle Integration Cloud, etc )
• Experience in a high-growth, fast-paced environment

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• A generous employee referral program