Senior Director of Product, AI

Summary

Join HubSpot as a Senior Director of Product, AI and lead the AI strategy for customer-facing AI across the platform. Define and own the long-term vision, multi-year strategy, and roadmap for Customer Assistant AI. Lead and mentor a team of senior Product Managers in generative AI, conversational AI, and automation. Deliver seamless, intelligent AI experiences across Hubs, empowering customers to resolve issues and drive growth. Partner with Engineering, UX, and Data Science to ensure reliable, ethical, and scalable AI systems. Champion AI ethics and transparency, acting as the executive point of contact for Customer Assistant AI, influencing strategy at the C-suite level.

Requirements

• Has 10+ years of product management experience, with 1+ years leading product orgs in applied AI, ML, or automation
• Brings deep expertise in B2B SaaS, particularly in customer experience, service platforms, or support tooling
• Has a track record of delivering AI-powered features at scale —including LLM-based workflows, chatbots, or predictive systems
• Thinks strategically but is also comfortable driving execution and trade-offs in complex environments
• Brings strong product instincts and a clear sense for where AI adds real value to user experience
• Communicates clearly and effectively with executives, technical stakeholders, and cross-functional leaders
• Has led go-to-market strategy and execution, ensuring successful launches, adoption, and alignment across Marketing, Sales, and CS
• Builds inclusive, high-trust teams and leads with humility, clarity, and purpose

Responsibilities

• Define and own the long-term vision, multi-year strategy, and roadmap for Customer Assistant AI across the HubSpot platform
• Lead and mentor a team of senior Product Managers across multiple domains including generative AI, conversational AI, and automation
• Deliver end-to-end, intelligent AI experiences that are embedded seamlessly across Hubs , empowering customers to resolve issues, take action, and drive growth
• Partner closely with senior leaders in Engineering, UX, and Data Science to ensure reliable, ethical, and scalable AI systems
• Champion AI ethics, transparency, and utility—grounding every product decision in trust and customer value
• Act as the executive point of contact for Customer Assistant AI, influencing strategy at the C-suite level and collaborating with cross-functional VPs and GMs
• Scale HubSpot’s Customer Assistant AI strategy across the business—covering: Virtual agents and embedded chatbots. AI-powered support flows that minimize friction. Intelligent assistance across marketing, sales, and service use cases
• Build, grow, and empower a high-impact product org focused on AI, ML infrastructure, and platform intelligence
• Lead cross-functional alignment across Product, Engineering, GTM, and Marketing to ensure cohesive delivery and messaging of AI capabilities
• Shape monetization, packaging, and positioning strategies for AI products in partnership with finance and GTM teams
• Set and track success metrics through experimentation, analytics, and continuous user feedback
• Maintain a pulse on emerging AI trends—LLMs, retrieval-augmented generation (RAG), vector search, etc.—to inform strategy and identify breakthrough opportunities

Preferred Qualifications

• Hands-on experience with LLMs, prompt engineering, RAG, or vector search
• Experience building agentic systems or conversational AI interfaces
• Familiarity with HubSpot, product-led growth (PLG), or usage-based pricing models

Benefits

• Annual Cash Compensation Range: $314,375 — $503,000 USD
• HubSpot’s equity plan to receive restricted stock units (RSUs)
• Some roles may also be eligible for overtime pay
• At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers