Director, Product Management

Summary

Join Trustly as the Director, Product Management – Growth and lead a cross-functional team focused on accelerating user adoption and engagement of consumer-facing payment products. You will own the growth strategy, lead the growth team, make data-driven decisions, optimize products and funnels, align with stakeholders, foster innovation, mentor other product managers, and promote a growth mindset. This role requires 10+ years of product management experience, including 5+ years in a growth-oriented leadership role within fintech or a related field. Deep expertise in experimentation, funnel optimization, and data-driven decision-making is essential. Trustly offers a competitive salary, comprehensive benefits, and a remote-first culture.

Requirements

• 10+ years of product management experience with at least 5 years in a growth-oriented leadership role in fintech, payments, or a related consumer tech environment
• Deep expertise in experimentation frameworks, funnel optimization, and data-driven decision-making
• Proven track record of scaling consumer adoption and engagement through rapid iteration and strategic initiatives. Should be able to demonstrate case studies throughout the interview process
• Strong analytical skills with the ability to interpret complex data sets and translate them into actionable insights
• Familiarity with payment ecosystems (e.g., guest checkout players, BNPL, issuer processors, sponsor banks, networks), plus a solid understanding of compliance and security requirements
• Excellent collaboration skills, with experience leading cross-functional teams including engineers, designers, marketers, and data analysts
• Consumer-focused mindset with a knack for uncovering behavioral insights that shape user-centric product improvements
• Outstanding communication skills, comfortable presenting findings and recommendations to senior executives

Responsibilities

• Own the Growth Strategy: Define the overarching growth roadmap and set measurable objectives focused on active consumer adoption, retention, and revenue impact. Champion experimentation and A/B testing across the product suite
• Lead Cross-Functional Growth Team: Coordinate with Marketing, UX, Data, and Engineering to execute rapid tests, gather insights, and drive continuous optimization. Maintain a fast feedback loop to iterate quickly on promising ideas
• Data-Driven Decision-Making: Establish and track key growth metrics (activation, conversion, retention, etc.) to measure impact. Use analytics to identify friction points in the user journey and propose evidence-based solutions
• Product & Funnel Optimization: Collaborate with UX to refine consumer flows and reduce checkout barriers. Develop product improvements that enhance the end-to-end payment experience for higher conversion
• Stakeholder Alignment: Work with Sales, Merchant Success (and our merchants), Risk, and Compliance to ensure growth experiments comply with regulations and maintain Trustly’s security standards and merchant agreements. Communicate roadmap updates, experiment results, and new insights to senior leadership on a regular cadence
• Innovation & Consumer Focus: Stay ahead of fintech/payment trends, competitor movements and consumer behaviors to inform novel growth initiatives. Advocate for continuous product evolution by championing user needs and behaviors
• Mentorship & Leadership: Provide direction and mentorship to other product managers to encourage their own experimentation and cross-functional partners. Help lead the development of our metric tracking and AB testing processes and set the standard for how we run experimentation across product management. Promote a growth mindset, where data, curiosity, and consumer empathy guide decision-making

Preferred Qualifications

Technical fluency in mobile and web technologies; a degree in Computer Science or related field is a plus

Benefits

• Flexible paid time off & generous PTO accrual plans
• Comprehensive medical, dental, vision, and other insurances
• FSA & HSA plans for medical and dependent care
• Home office set-up allowance
• Internet stipend
• Retirement plan match for 401k and RRSP
• Gender-neutral paid parental leave
• Competitive salaries
• Bonus plans
• Stock options