Senior Director of Solution Engineering

Summary

Join Aiwyn, a rapidly growing software company, as a Senior Director of Solution Engineering. This strategic and hands-on role requires leading the solutions strategy, collaborating with various teams (Product, Sales, Post-Sales), and directly engaging with customers as a solution consultant. You will develop and execute the solution engineering strategy, build a high-performing team, and ensure seamless customer experiences across the entire lifecycle. The ideal candidate possesses extensive experience in solution engineering and leadership within a SaaS environment. Aiwyn offers competitive compensation and a comprehensive benefits package, including a remote work culture, flexible PTO, and various other perks.

Requirements

• Minimum of 10 years in Solution Engineering, Pre-Sales, or related fields, with at least 5 years in a leadership capacity within a SaaS environment
• Proven ability to engage directly with customers as a solution consultant, delivering technical presentations, workshops, and strategic guidance
• Strong track record of building and leading high-performing teams, driving cross-functional collaboration, and inspiring innovation
• Experience working in a multi-product SaaS environment, preferably in B2B SaaS

Responsibilities

• Actively engage with customers as a senior solution consultant, understanding their unique business challenges and mapping Aiwyn’s multi-product platform to their needs
• Lead complex pre-sales engagements, including tailored product demonstrations, solution design workshops, and technical deep-dives, to effectively communicate the value of Aiwyn’s solutions
• Collaborate with Sales to craft customized solutions and proposals, ensuring technical feasibility and alignment with customer goals
• Serve as a trusted advisor to strategic accounts, guiding them through implementation best practices and influencing their product adoption journey
• Provide direct customer feedback to Product and Engineering teams to inform roadmap decisions and feature enhancements
• Develop and execute the solution engineering strategy to support Aiwyn’s evolution into a multi-product platform, driving customer engagement and growth
• Establish a unified solutions framework that bridges Product, Sales, and Post-Sales functions, ensuring cohesive customer experiences
• Drive a customer-centric culture by advocating for client needs and influencing product roadmaps and feature development
• Design and implement pre-sales strategies that effectively communicate the value of Aiwyn's multi-product platform, driving customer acquisition and retention
• Collaborate closely with Sales leadership to align solutions engineering activities with sales objectives, optimizing pipeline conversion rates
• Partner with Product Managers/GMs to translate customer insights into actionable product enhancements, influencing product strategy and development
• Champion a culture of innovation by identifying opportunities for new solutions and driving cross-functional initiatives for platform growth
• Collaborate with Onboarding, Implementation, and Customer Success teams to ensure seamless customer transitions from sales to post-sales stages
• Monitor and analyze customer satisfaction metrics, proactively addressing challenges to ensure customer success and retention
• Build, mentor, and lead a high-performing Solution Engineering team, fostering a culture of innovation, collaboration, and continuous learning
• Promote cross-functional collaboration, ensuring that Solution Engineers, Sales, and Customer Success teams work in harmony to achieve business goals

Preferred Qualifications

Background in technical architecture, integrations, and cloud-based SaaS solutions

Benefits

• Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year
• Remote, work-from-anywhere culture
• Flexible PTO
• World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support
• Stock options - every Full Time Employee has ownership in Aiwyn's future and success
• 401(k) matching