Director, Solutions Engineering

Summary

Join PandaDoc as the Director of Solutions Engineering, leading a team of 20+ engineers to drive the vision, strategy, and execution of the Solutions Engineering department. You will be responsible for shaping the future of how PandaDoc supports customers through technical expertise, integrations, and solutions. This role involves mentoring a diverse team, developing scaling strategies, collaborating with cross-functional teams, overseeing complex implementations, and driving technical excellence. You will also partner with the Sales team to provide technical expertise during the sales cycle and maintain strong relationships with key stakeholders. This position requires 8+ years of experience in a technical leadership role, a proven track record of leading and scaling high-performing technical teams, and a strong technical background in SaaS, document automation, or related fields.

Requirements

• 8+ years of experience in a technical leadership role, with at least 4 years managing teams of engineering professionals in a fast-paced, high-growth environment
• Proven track record of leading and scaling high-performing technical teams, including managers and individual contributors
• Strong technical background with experience in SaaS, document automation, or related fields
• Excellent understanding of solution architecture, integrations, and the software development lifecycle
• Ability to influence and collaborate with cross-functional teams, including Sales, Product, Engineering, and Customer Success
• Strong problem-solving skills and the ability to think strategically while also executing tactically
• Exceptional communication, leadership, and interpersonal skills
• Experience in managing complex customer engagements, including technical sales support, solutioning, and post-sales implementation
• Ability to thrive in a fast-paced, high-growth environment and adapt to shifting priorities

Responsibilities

• Lead and mentor a diverse team of Solutions Engineering Managers and individual contributors, setting clear goals and performance metrics to ensure successful customer outcomes
• Develop and implement strategies to scale solutions engineering capabilities, including hiring, training, and professional development of the team
• Collaborate with Sales, Product, and Engineering to ensure alignment between business needs and technical solutions
• Oversee the execution of complex product implementations, integrations, and custom solutions for customers
• Drive technical excellence within the Solutions Engineering team, ensuring that team members are equipped with the skills and resources necessary to provide exceptional support to customers
• Partner with the Sales team to provide technical expertise during the sales cycle, including conducting technical discovery sessions, solution presentations, and demonstrations
• Develop and maintain strong relationships with key stakeholders, both internally and externally, to ensure a high level of customer satisfaction and success
• Establish and refine internal processes to improve the efficiency and effectiveness of the Solutions Engineering team, including documentation, knowledge sharing, and best practices
• Monitor industry trends, customer feedback, and competitor activities to inform product development and improve PandaDoc’s solution offerings
• Provide regular reporting on team performance, customer success metrics, and other key performance indicators (KPIs) to senior leadership

Preferred Qualifications

• Experience with PandaDoc or similar document automation platforms
• Familiarity with API-based integrations and advanced technical solutions
• Strong background in enterprise software or cloud-based solutions

Benefits

• Employees may be able to purchase company stock (or receive annual bonuses)
• Employees (and their families) may enroll in the company's medical, dental, vision, short & long term disability, life insurance, FSA and 401k plans
• Employees will also receive 13.34+ hours of paid time off per month, 6 self care days, birthday PTO day, and 10 company paid holidays off per year
• The annual OTE is $250,000-$280,000 (base + bonus combined)