Senior Director, Sales Operations & Strategy

Summary

Join Nextiva as the Senior Director of Sales Strategy & Execution and lead the development and implementation of the company's sales strategy. This critical role drives revenue growth and ensures alignment of sales activities with business objectives. You will collaborate with the executive team, sales leadership, and cross-functional partners to define, implement, and optimize sales strategies. Responsibilities include market analysis, sales tool education, deal analysis, QBR support, and pipeline management. You will also mentor a high-performing sales operations team and act as a trusted advisor to the Chief Revenue Officer. This role requires strong analytical and leadership skills, experience in sales strategy and operations, and proficiency in CRM and sales analytics tools. Nextiva offers a competitive salary and comprehensive benefits package.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field; MBA preferred
• 10+ years of experience in sales strategy, sales operations, or related roles, with at least 5 years in a leadership capacity
• Proven track record of developing and executing successful sales strategies that drive significant revenue growth
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
• Excellent leadership and team management skills, with a focus on developing talent and fostering a high-performance culture
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing business needs
• Proficiency in CRM systems, sales analytics tools, and other relevant technologies

Responsibilities

• Collaborate with the executive team to define sales goals and objectives
• Conduct market analysis to identify new opportunities for growth and areas for improvement within the current sales process
• Champion and educate on effective use of sales tools and processes changes. Driving adoption and change management
• Deal level trending and analysis (e.g., deal size, growth of business segments (e.g., verticals), customer trends, etc.)
• Support the Quarterly Business Review (QBR) process by coordinating reporting and analysis for Sales Leadership
• Analyze activity levels and pipeline participation to ensure appropriate focus on the strategic solution initiatives
• Serve as the trusted advisor and thought partner to Chief Revenue Officer and Sales Leaders
• Lead, mentor, and develop a high-performing sales operations team, fostering a culture of excellence and accountability
• Provide analytical thought leadership, create meaningful business insights, establish strategic operational priorities, and develop and allocate key performance metrics
• Partner with sales leaders to be responsible for the day-to-day operational cadence of the business
• Act as the voice of field on major initiatives and working closely with cross-functional teams to coordinate effective deployment of resources, impactful programs and process/tools that remove friction in the sales process
• Identify opportunities for process improvement and works closely with sales and other management to inspect process quality and prioritize opportunities for improvement
• Drive & support planning efforts covering sales strategy, quota setting, team structure and territory assignments
• Lead analysis to understand business performance/user metrics and KPIs
• Support goals setting, tracking, and performance measurement of the business
• Analyze and manage financial performance against annual plan
• Lead sales pipeline and forecast management process, working to ensure forecast accuracy and overall pipeline health

Benefits

• Medical (including supplemental plans for accident, hospitalization and critical illness)
• Telemedicine
• Dental
• Vision
• Disability
• Life insurance
• Legal assistance
• An Employee Assistance Plan
• Paid parental bonding leave
• PTO for hourly employees and Flexible Time Off (FTO) for salaried employees
• An employee long-term savings plan (401k) through Fidelity with Nextiva matching
• Comprehensive employee wellness programs
• Loads of learning and development opportunities which are coupled with career paths to last a lifetime