Senior Employee Experience Program Manager

Summary

Join Airbnb's newly formed EX Program Management Office (PMO) as a Senior Employee Experience (EX) Program Manager and elevate the employee experience. You will design, drive, and execute strategic initiatives aligned with Airbnb's mission. Collaborate with senior leaders and cross-functional teams to ensure impactful program delivery. A typical day involves leading program execution, turning ideas into actionable plans, building operating rhythms, identifying and resolving inefficiencies, and collaborating with various teams. You will craft executive presentations, keep stakeholders informed, promote continuous learning, manage budgets, and work to create efficient systems and processes. This role requires a bachelor's degree, 15+ years of experience in program management, strong strategic planning skills, and excellent communication abilities. The position is US-Remote Eligible with occasional office work.

Requirements

• A bachelor’s degree is required; an MBA or advanced degree is a bonus
• At least 15 years of experience in program management, product management, or business operations, with a proven record of managing complex, cross-functional initiatives from start to finish
• Strong experience in strategic planning, turning abstract priorities into clear, attainable goals
• Excellent problem-solving skills with the ability to analyze data and use those insights to drive decisions
• Exceptional communication and presentation skills—you know how to make complex things simple and engaging for any audience
• A proven ability to lead through influence, align teams, and get buy-in without directly managing people
• A collaborative, resourceful mindset with the ability to thrive in fast-paced, ever-changing environments
• A commitment to continuous improvement and curiosity to always learn better ways of working

Responsibilities

• Lead the planning and execution of cross-functional programs and strategic initiatives tied to EX and CEO-level goals, ensuring clarity around priorities, deliverables, timelines, and success metrics
• Turn big ideas into actionable plans with clear governance structures to keep projects moving forward
• Build operating rhythms that improve ways of working, including communication cadences, key meetings, reporting, and decision-making processes
• Spot and fix inefficiencies by streamlining workflows and improving processes that drive operational excellence across the EX organization
• Collaborate with teams across Airbnb, including Legal, Corporate Planning, and others to make sure everyone is aligned and working in harmony
• Act as the "connector" for cross-functional teams, fostering collaboration and removing bottlenecks so work gets done smoothly
• Craft and deliver top-notch executive presentations for EX leaders—breaking down progress, insights, and recommendations into clear and engaging updates
• Keep stakeholders informed and engaged: share program updates, address potential risks, and help leadership make well-informed decisions
• Promote a culture of continuous learning and improvement within the team—share best practices, encourage innovation, and find new ways to help everyone work smarter
• Oversee and manage budgets effectively, partnering with EX Finance to ensure resources are being used efficiently and for maximum impact
• Work with a passion to create systems, processes, and frameworks that make everyone’s jobs easier and help teams perform at their best

Preferred Qualifications

• Familiarity with tools like Asana, Airtable, and Google Suite is a plus
• Experience in HR, Employee Experience, or talent-related initiatives within tech or creative companies is great—but not required
• Sense of humor, low ego, and willingness to Embrace the Adventure!

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits