Common App is hiring a
Senior Implementation Specialist, Remote - United States
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Summary
The job is for a Senior Implementation Specialist at Common App, a mission-driven non-profit organization that uses innovative technology to advance the college admission process. The role involves supporting onboarding efforts for new member colleges and universities, acting as a designated subject matter expert, and serving as a project/process leader within the Implementation team.
Requirements
- Candidates must live in the United States
- Bachelor's degree in Education, English, Business, Communications or similar field from a four-year college or university
- 3-5 years of successful, progressive experience in management, communications, account management or customer service positions; or an equivalent combination of education and experience
- Exceptional verbal and written communication, presentation, and listening skills
- Ability to break down and guide individuals through a complex process, articulate each step in a concise way, and effectively manage multiple milestones with a variety of members
- Possess outstanding organizational skills, keen attention to detail, and the ability to successfully manage multiple accounts and priorities
- Ability to effectively present information and respond to questions from senior management, staff, and member colleges and universities in a concise and positive manner
- Be a quick learner in order to understand a variety of technology and membership platforms, membership support structure, implementation and ongoing membership processes, products and processes to educate schools
- Ability to understand organizational structure, technology, products, and processes to educate both internal teams and member schools
- Work effectively in a collaborative, team-oriented environment while also being a strong individual contributor
- Professional demeanor and positive attitude
- Ability to learn and reteach new technology is a must for this position
- Working knowledge of Microsoft Office and Google Suite
Responsibilities
- Supports the onboarding efforts for Common App new member colleges and universities
- Acts as a designated subject matter expert on all services within the Common App product suite and Implementation process
- Serves as the primary point of contact for a portfolio of new members, assisting with on-boarding, training, configuration of school-specific requirements, sharing industry trends, and other pertinent information and support
Preferred Qualifications
- Experience with Salesforce, Acuity Scheduling, Google Suite, WebEx, Zoom and Liaison CAS software
- Knowledge of Common App software or organization
- Analytical ability
- Experience in member relations or admissions/enrollment management
- Professional experience or knowledge of higher education systems
- Extensive project management experience
- A passion for higher education is a plus
Benefits
- Paid time off (Vacation Leave, Sick Leave, Paid Holidays, Floating Holidays, Mental Health Days)
- Healthcare (Medical, Dental, Vision benefits, Short + Long Term Disability, Life + AD&D, Additional Voluntary Life + AD&D insurance, Employee Assistance Program)
- 403(b) Retirement Plan with 5% employer contribution + additional 5% employer match
- Stipends (virtual office set up and monthly remote work support)
- Future growth opportunities within the organization
This job is filled or no longer available
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