Common App is hiring a
Senior Implementation Specialist, Remote - United States

Summary

The job is for a Senior Implementation Specialist at Common App, a mission-driven non-profit organization that uses innovative technology to advance the college admission process. The role involves supporting onboarding efforts for new member colleges and universities, acting as a designated subject matter expert, and serving as a project/process leader within the Implementation team.

Requirements

• Candidates must live in the United States
• Bachelor's degree in Education, English, Business, Communications or similar field from a four-year college or university
• 3-5 years of successful, progressive experience in management, communications, account management or customer service positions; or an equivalent combination of education and experience
• Exceptional verbal and written communication, presentation, and listening skills
• Ability to break down and guide individuals through a complex process, articulate each step in a concise way, and effectively manage multiple milestones with a variety of members
• Possess outstanding organizational skills, keen attention to detail, and the ability to successfully manage multiple accounts and priorities
• Ability to effectively present information and respond to questions from senior management, staff, and member colleges and universities in a concise and positive manner
• Be a quick learner in order to understand a variety of technology and membership platforms, membership support structure, implementation and ongoing membership processes, products and processes to educate schools
• Ability to understand organizational structure, technology, products, and processes to educate both internal teams and member schools
• Work effectively in a collaborative, team-oriented environment while also being a strong individual contributor
• Professional demeanor and positive attitude
• Ability to learn and reteach new technology is a must for this position
• Working knowledge of Microsoft Office and Google Suite

Responsibilities

• Supports the onboarding efforts for Common App new member colleges and universities
• Acts as a designated subject matter expert on all services within the Common App product suite and Implementation process
• Serves as the primary point of contact for a portfolio of new members, assisting with on-boarding, training, configuration of school-specific requirements, sharing industry trends, and other pertinent information and support

Preferred Qualifications

• Experience with Salesforce, Acuity Scheduling, Google Suite, WebEx, Zoom and Liaison CAS software
• Knowledge of Common App software or organization
• Analytical ability
• Experience in member relations or admissions/enrollment management
• Professional experience or knowledge of higher education systems
• Extensive project management experience
• A passion for higher education is a plus

Benefits

• Paid time off (Vacation Leave, Sick Leave, Paid Holidays, Floating Holidays, Mental Health Days)
• Healthcare (Medical, Dental, Vision benefits, Short + Long Term Disability, Life + AD&D, Additional Voluntary Life + AD&D insurance, Employee Assistance Program)
• 403(b) Retirement Plan with 5% employer contribution + additional 5% employer match
• Stipends (virtual office set up and monthly remote work support)
• Future growth opportunities within the organization