Remote Senior IT Applications Engineer

Summary

Join our team as a Senior IT Applications Engineer and play a crucial role in managing and optimizing our IT applications, ensuring seamless integration, automation, and workflow improvements.

Requirements

• Experience: 5+ years of hands-on experience in administering IT applications
• Technical Skills: Expertise in Okta, Intune, JAMF, Google Workspace, Microsoft 365, Jira, Confluence, Zoom, and AzureAD
• Certifications: Industry certifications for various tools are a plus
• IAM and RBAC: Strong experience in Identity and Access Management and Role-Based Access Control. Experience in SSO, SCIM, SAML, and OIDC
• Comfortable consuming REST APIs and LDAP for various applications
• Security and Compliance: Knowledge of compliance frameworks and audits is a plus
• Automation and Integration: Proven experience in automating processes and integrating IT applications. Scripting experience is a plus
• Support Skills: Ability to provide Tier 2/3 support and respond to incidents effectively
• Communication: Excellent communication skills, both written and verbal
• Collaboration: Ability to work collaboratively with cross-functional teams and stakeholders

Responsibilities

• Administer and optimize IT applications including Okta, Slack, Google Workspace, Microsoft 365, Jira, Confluence, and Zoom
• Implement and maintain integrations, automations, and workflows within IT applications. Experience with Okta SSO and SCIM is essential
• Automate onboarding and offboarding processes to enhance efficiency and accuracy
• Manage identity and access IT Applications, including role-based access control (RBAC)
• Manage and maintain Intune and JAMF for Application management on devices. Implement and Manage Zero Trust access controls for IT Applications from laptops, phones, and tablets
• Conduct periodic user and admin access reviews and participate in HIPAA and PCI audits. Partner with the Infosec team to secure IT applications, fix vulnerabilities, and respond to incidents
• Serve as a technical architect and consultant to other engineering teams by assisting them with integrating SaaS applications into engineering workflows and promote good system design practices that focus on secure identity and access management, automation, and standards based configuration
• Implement industry-standard best practices for IT application management and security
• Perform periodic assessments with vendor representatives and stay updated with evolving technologies and product enhancements
• Provide Tier 2/3 support to the IT Helpdesk and help resolve complex issues
• Work closely with various cross-functional teams to understand their needs and provide technical solutions
• Contribute technical expertise and insights to IT projects and initiatives
• Create and maintain comprehensive documentation for IT processes and procedures
• Communicate effectively with stakeholders at all levels of the organization
• Mentor and train service desk technicians on IT applications SOP and best practices