Rackner is hiring a
Senior IT Operations Analyst

Summary

Join Rackner as a Sr. IT Operations Analyst and provide support to end users for PC, server, mainframe applications, and hardware. Troubleshoot issues, maintain currency of technical skill, and contribute to deliverables and perform metrics.

Requirements

• Able to troubleshoot issues to determine root-cause and drive to resolution
• Familiarity with Linux and scripting (Bash and Python, etc.)
• Strong organizational skills
• Eager to learn new technologies
• Ability to work on high performing teams, work independently as well as within a team environment
• Strong oral and written communication skills
• Knowledge of Service Now preferred
• 8750 Certification or Sec+ preferred
• Experience with cloud systems and architectures (i.e. AWS, Azure, Google Cloud)
• Knowledge of Active Directory
• Must be a US Citizen
• Ability to obtain a Secret Clearance

Responsibilities

• Provide support to end users for PC, server, mainframe applications, and hardware
• Handle escalated issues that the first tier of help desk support is unable to resolve
• Interact with network services, software system engineering, and/or applications development to restore service and/or identity and correct core problems
• Simulate or recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
• Maintain currency and highest level of technical skill in field of expertise

Benefits

• 401k with 100% matching up to 6%
• Highly competitive PTO
• Great health Insurance with large network of providers
• Medical, Dental and Vision
• Life insurance, and short + long term disability
• Industry-Leading Weekly Pay Schedule
• Home office & equipment plan