Senior Operations Marketing Analyst

Summary

Join Tide, a rapidly growing finance platform for small businesses, as a Senior Operations Analyst in Marketing Operations. You will play a pivotal role in ensuring the efficient day-to-day running of the marketing function, collaborating with various teams to optimize processes and drive effective member communications. This role involves data analysis, campaign support, process improvement, and incident resolution. You will need 3+ years of experience in a relevant field and proficiency in business analytics tools. Tide offers a comprehensive benefits package including paid time off, personal development budget, health insurance, flexible working arrangements, and more.

Requirements

• You’ve worked in marketing, product, consulting, engineering or start-ups and have 3+ years’ experience in the technology industry
• You’re logical, and see data as a crucial part of decision making, but know when to stop analysing and start acting
• You’re proficient in project management with the ability to effectively plan, organise and execute on cross-functional workstreams
• You enjoy working with data and have experience with business analytics tools such as Excel, Looker (or Tableau/Power BI)
• You have a demonstrated ability to communicate effectively with stakeholders at all levels through clear and concise verbal and written communication
• You thrive as a generalist and can wear many different hats concurrently
• You relish working in a rapidly changing environment and enjoy working in a complex, technical industry

Responsibilities

• Play a pivotal role in ensuring the efficient day-to-day running of our marketing function
• Collaborate with Product, CRM, and Member Support teams to optimise connected processes that drive effective member communications
• Own operational performance as the data advocate for the domain: creating, monitoring and analysing dashboards to provide actionable insights and recommendations
• Support the execution and fulfilment of Tide promotional campaigns
• Strive for operational excellence and the continuous improvement of our processes and tools
• Oversee and directing the resolution of incidents within the marketing function, ensuring minimal disruption to operations and members
• Apply Member First principles to troubleshoot issues – you’ll feed the ‘Voice of the Member’ into our Product and Marketing teams

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave