LastPass is hiring a
Senior Manager

Summary

Join LastPass, a leader in password and identity management, as we seek a Senior Manager, Payments Strategy & Operations to lead our payments strategy and operations. You will oversee e-commerce payment processes, ensuring seamless transactions, optimizing success rates, and reducing payment friction for customers.

Requirements

• Proven experience in payment operations, preferably in a subscription-based business or the payments industry
• Strong leadership skills with experience building and managing high-performing teams
• In-depth knowledge of payment processing, fraud prevention, and chargeback management
• Experience in negotiating contracts and managing relationships with payment service providers and financial institutions
• Proficiency in data analysis with the ability to make data-driven decisions
• Strong understanding of payment compliance and security requirements
• Excellent communication and interpersonal skills
• Strategic thinking and the ability to drive results in a fast-paced environment

Responsibilities

• Develop and implement a comprehensive payments strategy to enhance success rates, reduce payment issues, and maintain cost efficiency
• Oversee payment processing, fraud prevention, and chargeback management. Ensure accurate transactions and collaborate with finance for seamless payment reconciliation
• Manage relationships with payment service providers, financial institutions, and third-party vendors. Enhance payment processing capabilities and negotiate favorable terms
• Use data-driven insights to identify payment trends, areas for improvement, and opportunities to reduce churn by improving success rates
• Ensure adherence to payment regulations and industry standards. Implement robust security measures to protect customer data and financial transactions
• Work with product management, engineering, and user experience teams to optimize the payment experience, reduce friction, and improve ease of payment
• Set KPIs and regularly report on payment success rates, transaction performance, and key metrics to senior management
• Stay current with industry trends and emerging payment technologies to drive innovation and enhance payment processes

Preferred Qualifications

• Experience with global alternative payment methods
• Experience with global business entity strategy

Benefits

• Competitive compensation
• Flexible Paid time off policies including but not limited to: Monthly self-care days (12 extra paid days off annually), volunteering days
• Generous Parental leave
• Comprehensive health coverage, dependents included
• Home office setup support
• LastPass families free account up to 5 members
• Continuous learning and development opportunities