Remote Senior Manager

Summary

Join Oscar's Center of Excellence team as a Senior Manager, Process Improvement. You will support teams in driving best-in-class service-focused operations by designing and assessing operational frameworks.

Requirements

• 6+ years of experience coaching, developing, managing and scaling large teams
• 5+ years experience using data and metrics to drive process and program improvements
• 4+ years experience working in a collaborative environment with a diverse set of people
• 4+ years experience implementing operational excellence- LEAN, Six Sigma, or other improvement methods

Responsibilities

• Develop and maintain the critical skills necessary to support a best-in-class lean operation while influencing future business decisions
• Anticipate, overcome, and prevent recurrence of complex problems and roadblocks in an efficient and effective manner
• Create routines that drive cross-functional collaboration within and outside of department
• Establish a vision of clarity and ensure stability and scalability within the direct area of influence
• Demonstrate the proper approach with implementation of Continuous Improvement Tools both internal to the organization and aligned to industry standards and best practices
• Development and implementation of core metric tracking and tool utilization present in a LEAN-based operational environment
• Drive Lean operational and cultural transformation within a production operations space, consulting and guiding leaders towards a growth and continuous improvement mindset
• Provide effective direction, mentorship, and influence regarding the necessity of process improvement work
• Develop and maintain appropriate bench strength and develop organizational talent through clear goals and healthy accountability
• Demonstrate substantial levels of resilience and adaptability in a place of ambiguity
• Compliance with all applicable laws and regulations

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave