Senior Manager, Content Operations

Summary

Join cargo.one, a leading digital platform for air freight bookings, as a Senior Manager to lead and scale content operations. You will oversee content acquisition, structuring, and quality control, ensuring efficient, high-quality data processing. This role requires at least five years of experience in content operations and three years of leadership experience. You will manage a team, oversee vendors, and collaborate with product and BI teams. The position offers remote work flexibility within Europe and various benefits, including a home office budget, team trips, unlimited co-working options, mental health care, paid vacation days, and permanent full-time employment.

Requirements

• Have at least five years of experience in content operations, data processing, or large-scale customer service management
• Have at least three years of leadership experience in fast-paced, high-volume operational environments
• Have experience managing SLAs, quality control, and outsourced vendors
• Be proficient in SQL and BI tools like Looker, Tableau, or Power BI to track and optimize workflows
• Have worked with workflow automation and ticketing systems like Zendesk
• Have strong problem-solving skills with a focus on efficiency and scalability

Responsibilities

• Lead content workflows from acquisition to quality control, ensuring structured, accurate, and timely data processing
• Own SLAs and performance tracking, continuously improving processes for efficiency and accuracy
• Manage and mentor a team, providing both strategic direction and hands-on support
• Oversee outsourced vendors, ensuring cost-effective, high-quality delivery and accountability
• Use SQL, BI tools, and automation to streamline operations, reduce manual work, and improve workflows
• Collaborate with product and BI teams to refine data structuring and integration
• Monitor key performance indicators, identify bottlenecks, and implement best practices for high-volume content operations

Preferred Qualifications

• Want to lead and optimize a function that directly influences product experience and business success
• Enjoy working in a fast-paced, data-driven environment where you can drive measurable improvements
• Thrive in cross-functional collaboration with product, BI, and vendors to enhance content quality and automation
• Be excited to be part of a smart, ambitious team that values precision, execution, and continuous improvement
• Love experimenting with new ideas and get super excited when you find an opportunity for process improvement
• See working remotely successfully as a pioneering challenge which is constantly evolving
• In everything you do, you take ownership and get a kick out of exceeding expectations
• When faced with the choice, you’d rather opt for the ambitious to ensure you grow, than take the easy option
• See the value of giving and receiving feedback and incorporate this into everything you do
• Are not afraid to voice your opinions and like using data to back them up

Benefits

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc. in addition to the laptop that we will have delivered to you prior to your starting date
• Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and also have opportunities to meet as a team
• Unlimited co-working options through our partner desana all around the world
• Bloom : premium digital mental health care for remote teams
• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves
• Permanent full-time employment through our partner Remote.com in case you are based outside of Germany