Senior Strategic Content Manager

Summary

Join ServiceNow as a Senior Strategic Content Manager and lead DTX communications strategy, partnering with the VP and Chief of Staff on events and projects. Create and manage DTX brand and content strategy, developing high-quality content for various audiences. Collaborate across DTX to drive engagement initiatives and build strategic narratives for leadership. Support the DTX employee experience through engaging content and strategic events. Partner with adoption strategists and designers to create creative deliverables. This role requires strong communication, program management, and stakeholder management skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• A self-driven team player who confidently connects dots to drive communications and manages multiple projects at once while maintaining a laser focus on priorities
• A poised professional comfortable advising executive and building consensus while juggling multiple priorities and tight timelines without compromising quality
• A data-driven, creative problem solver who is passionate about elevating the employee experience and creating a culture of inquisitiveness and fact-based decision making
• An eager and consistent learner who is open to feedback and interested in continuous improvement; you thrive with change & ambiguity
• A change agent who brings a consulting mindset to everything you do and how to improve the status quo
• 8+ years in corporate communications including writing and editing
• 8+ years of experience in global and cross-functional program management
• Experience executing complex, high-profile strategic communications from end to end, preferably in the tech space
• Excellent communications, program management, and stakeholder management abilities, including excellent persuasion and presentation skills
• Advanced level MS Office (Powerpoint, Excel, Word) and creative development skills to rapidly develop visually and verbally engaging deliverables
• Bachelor's degree or equivalent experience

Responsibilities

• Acts as the communications lead for the DTX Vice President, serving as strategic communication counsel for the organization
• Partner closely with the DTX VP’s Chief of Staff driving management and execution of strategic events, communications, and other special projects
• Create, manage, and own the DTX brand and content strategy, including ideation, stakeholder management, and final delivery and ongoing management
• Work across the DTX ecosystem to drive communications and engagement-focused initiatives impacting DTX employees and partners
• Develop high quality content for a wide range of channels and audiences (executives, partners, and end users)
• Develop understanding of the inner workings of communication tools, systems, and processes, becoming a SME and driving decisions that strengthen DTX communications infrastructure
• Own ambiguous projects, continuously seeking context that will help you develop well-reasoned, timely solutions
• Build bridges and work beyond organizational boundaries on a global scale
• Develop strategic narratives and communications assets for DTX leadership that advance DTX's internal brand (e.g., slides, talking points, websites, newsletters, etc.)
• Provide end-to-end management of complex project work focused on communications and engagement
• Support the DTX employee experience by developing engaging content, supporting strategic events, enhancing employee recognition programs, facilitating new learning opportunities, and other projects and initiatives
• Work to support and execute projects as assigned by the Director, DT Engagement and Communications
• Partner with key stakeholders and leadership to provide strategic counsel regarding the creative process, understand their pain points and objectives, and consult on potential solutions
• Communicate key updates, risks and plans to stakeholders and cross-functional partners, including senior management
• Support the DT employee experience by developing engaging content, supporting strategic events, enhancing employee recognition programs, facilitating new learning opportunities, and other projects and initiatives
• Partner with adoption strategists, change managers, and other DT and DTX partners and stakeholders to provide content writing and other support
• Partner closely with Senior Visual Communications Designer act as the representative of the creative team, building effective partnerships with the company creative team, and all internal and external partners
• Lead end-to-end creation of creative deliverables to increase awareness and understanding, achieve strategic alignment and fulfillment, increased user comprehension and adoption, ensure strategic alignment across creative deliverables, and maintain connection and intention across deliverables and initiatives