Senior Manager, Demand Management

Summary

Join ServiceNow as a Sr. Manager of Demand Management and play a critical role in overseeing the processes for evaluating, prioritizing, and allocating portfolio requests within the Global Learning and Development (GLD) organization. This leadership position ensures alignment between incoming demand and organizational capacity, enabling the delivery of impactful learning solutions. You will be responsible for developing and implementing prioritization models, improving intake processes, providing regular reporting, and facilitating governance meetings. Strong stakeholder relationships and cross-functional collaboration are essential. The role requires 7+ years of experience in demand management, project/program management, or portfolio management within a global organization.

Requirements

• 7+ years in intake or demand management, project/program management or portfolio management within a global organization
• Demonstrated experience with prioritization frameworks and capacity planning
• Proven track record in facilitating cross functional decision-making and managing competing priorities

Responsibilities

• Act as the primary point of contact for intake and prioritization updates, ensuring transparency and clear communication with executive leadership and other stakeholders
• Ensure requests are accurately documented and submitted through the ServiceNow Portfolio Management (SPM) tool with sufficient detail for evaluation, collaborating with requestors to gather necessary information
• Develop and implement transparent, criteria-based prioritization models aligned with organizational goals and strategies
• Work closely with the Business Automation team to continuously improve intake and prioritization processes to increase efficiency and reduce bottlenecks
• Provide regular reporting on request statuses, resource utilization, and prioritization outcomes to relevant stakeholders
• Ensure intake and prioritization decisions are integrated with the broader portfolio and pricing strategies to maximize impact and value delivery
• Facilitate governance meetings to review and approve prioritized requests, ensuring alignment with GLD’s goals and objectives
• Monitor and triage demands to ensure they are routed to the appropriate portfolios and teams
• Identify and address any bottlenecks or gaps in the demand lifecycle to maintain efficiency and responsiveness
• Build and maintain strong relationships with key stakeholders to understand their needs and priorities
• Serve as a liaison between stakeholders and portfolio teams to ensure alignment and clarity on demand requirements
• Facilitate cross-functional discussions across all levels of the organization to drive consensus on priorities

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs