Senior Manager, Engineering & Construction Operational Support

Summary

Join Brightspeed's rapidly growing team as a Senior Manager of Operational Support! Oversee a team responsible for developing and maintaining systems supporting the Planning, Engineering, and Construction team. Drive automation, process efficiency, and support for Operations and Engineering teams. Lead technical support, define system strategies, and support the IT Agile process. Build strong stakeholder relationships, perform root cause analysis, and maintain SOX compliance. Lead transformational change and build technical guidelines for training. Present program updates and coordinate between teams to ensure high-performing systems. Lead by example and implement change management strategies.

Requirements

• Bachelor’s degree in network technology/engineering or relevant professional experience
• 7+ years’ experience in the Telecom industry, Network systems, driving software development lifecycle, and technical project management
• Experience managing a technical support team
• Experience with IT systems requirements & development, agile processes, end-to-end & UAT testing
• Familiarity with Geospatial databases and software as a means of analyzing large amounts of data
• Application-specific experience: IQGeo, JIRS, AMS, BOSS
• Proficient in Excel, Word and PPT
• Experience with data visualization tools: Power Platform, Big Query or Data Lake
• Demonstrated experience in crisis management
• Ability to understand and explain complex technical information
• Program/Project Management experience
• Excellent verbal and written communication skills to include preparing presentations for executives and senior leadership team
• Strong communication and interpersonal skills to lead cross-functional teams
• Excellent organizational skills
• Decision-making skills coupled with the ability to lead change while considering lift versus gain
• Ability to motivate others and work under pressure
• Exceptional analytical and problem-solving skills with the ability to articulate via written and oral communication

Responsibilities

• Lead the technical support team for the Planning, Engineering, and Construction department with a suite of advanced applications at Brightspeed
• Drive advanced technical direction and support for multiple applications within the Planning, Engineering and Construction system stack
• Balance priorities from complex cross-functional teams while developing innovative system solutions to business challenges
• Define, document, design, test, and implement strategies to enhance and support Network Systems including Engineering, Service Delivery & Assurance, NOC, and Field Operations
• Support the IT Agile process with strong knowledge of JIRA, SQL, Dashboards, Kanban, queries, etc., by clearly documenting technical requirements and use cases
• Lead transformational change within Engineering and Construction leveraging GIS and AI to improve build tools and efficiency
• Understand, troubleshoot and deliver technical bug resolution requirements to IT and 3rd Party Developers
• Build and maintain strong cross-functional stakeholder relationships
• Perform Root Cause Analysis (RCA) post system outage
• Maintain SOX Compliance through tracking and audits
• Build technical guidelines for Learning & Development for curriculum creation and training, as well as end-user self-serve consumption
• Present program updates/status to leadership and stakeholders
• Coordinate between the application end-user community, IT partners, and peers to ensure a high-performing system stack that meets customer commitments with minimal downtime
• Lead by example in creating an environment that encourages open communication, sharing ideas and best practices, and building strong cross-functional relationships
• Implement and oversee change management strategies to ensure smooth transitions and adoption of systems and new processes

Preferred Qualifications

• Master’s degree in engineering or telecommunications
• Telecom/Cable/Internet Service Provider industry experience
• PMP Certification
• Lean Six Sigma Certification

Benefits

• Competitive compensation and comprehensive benefits
• Paid time off programs
• Hybrid remote/office work arrangement
• Sensible remote options
• Competitive medical, dental, vision, and life insurance
• Employee assistance program
• 401K plan with company match
• Host of voluntary benefits