Affirm is hiring a
Senior Manager, Fraud Operations in United States

Summary

The Senior Manager of Fraud Operations at Affirm will lead the strategy and execution for the team, ensuring high quality levels, providing reporting and visibility, establishing a data-driven culture, driving employee engagement, scaling operational teams, and providing thought leadership. The required qualifications include 8+ years of experience in a management position, previous experience in fraud investigations, experience scaling operational teams, strong leadership skills, results-driven mindset, ability to analyze data, and effective communication skills.

Requirements

• 8+ years experience in a management or leadership position
• Previous experience in fraud investigations
• Experience scaling and building operational teams
• Strong leader, influencer, motivator, and decision-maker
• Self-starter with strong sense of urgency and accountability
• Results driven, forward thinking mindset
• Ability to develop and effectively articulate a vision & strategy
• Ability to analyze qualitative and quantitative data

Responsibilities

• Lead, influence, and own strategy, outcomes, and execution for the Fraud Operations team
• Ensure that the team is consistently meeting service level commitments while maintaining high quality levels
• Provide ongoing reporting, visibility, and accountability around team performance measures
• Establish and reinforce an analytical and data driven culture both within the team and across the company
• Drive employee engagement and a high-performance culture within the team
• Continue to leverage and grow an effective vendor network strategy
• Provide thought leadership and support for the development of new products, entries into new markets, and expansion of consumer services
• Ensure strong communication and transparency to all impacted stakeholders

Benefits

• Affirm covers all premiums for all levels of health care coverage for employees and their dependents
• Generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Competitive vacation and holiday schedules allowing employees to take time off to rest and recharge
• An employee stock purchase plan enabling employees to buy shares of Affirm at a discount