Affirm is hiring a
Senior Manager, Fraud Operations in Worldwide

Summary

The Senior Manager of Fraud Operations at Affirm will lead and execute strategic vision for the team, ensuring high quality levels and meeting service level commitments. They will establish a data-driven culture within the team and across the company, drive employee engagement, and assess policy governance and process documentation. The role requires 8+ years of experience in a management position, previous experience in fraud investigations, and strong leadership skills.

Requirements

• 8+ years experience in a management or leadership position
• Previous experience in fraud investigations
• Experience scaling and building operational teams
• A strong leader, influencer, motivator, and decision-maker
• Self-starter with a strong sense of urgency and accountability
• Results driven, forward thinking mindset
• Ability to develop and effectively articulate a vision & strategy
• Ability to analyze qualitative and quantitative data to formulate actionable insights

Responsibilities

• Lead, influence, and own strategy, outcomes, and execution for the Fraud Operations team
• Ensure that the team is consistently meeting service level commitments while maintaining high quality levels
• Provide ongoing reporting, visibility, and accountability around team performance measures
• Establish and reinforce an analytical and data driven culture both within the team and across the company
• Drive employee engagement and a high-performance culture within the team
• Ensure strong communication and transparency to all impacted stakeholders around the status of roadmaps, performance, key issues, and emerging risks