Senior Manager, Host Acquisition and Onboarding

Summary

Join Peerspace as a Senior Manager of Host Acquisition & Onboarding and lead the top-of-funnel supply acquisition strategy and high-volume host onboarding process. Develop and implement targeted acquisition strategies in supply-constrained markets. Oversee the qualification, prioritization, and activation of thousands of monthly space submissions. This role blends strategic market-based acquisition planning with operational excellence. The ideal candidate is analytically-driven and process-oriented, balancing quality with scale across global operations. You will manage a global team of onboarding agents and BPO relationships. You will also build scalable processes and resources to guide new hosts through seamless activation, ensuring listing quality and market fit. This position offers a competitive salary and a comprehensive benefits package.

Requirements

• 5+ years of experience in operations, customer acquisition, or marketplace supply growth roles
• 3+ years of team management experience, preferably in a high-volume operational environment
• Experience managing BPO relationships and remote teams
• Proven track record of implementing successful acquisition strategies and operational improvements
• Strong analytical skills with the ability to extract actionable insights from complex datasets
• Experience with SQL, Excel, Tableau or other data analysis tools
• Excellent project management abilities with experience leading cross-functional initiatives
• Outstanding communication skills, both written and verbal
• Bachelor's degree from an accredited university; degree in business, analytics, or related field preferred

Responsibilities

• Lead acquisition strategies and programmatic sales outreach campaigns, working with Growth Operations, Metro Development and Marketing teams to target high-value leads in supply-constrained markets, address marketplace imbalances, and drive growth in key geographies
• Manage a global team of onboarding agents and manage BPO relationships to effectively scale operations while maintaining quality standards across thousands of monthly submissions
• Establish comprehensive listing quality protocols and optimization frameworks to maximize new listings' booking potential and success rate after activation
• Build scalable processes and resources to guide new hosts through a seamless activation process while ensuring listing quality and market fit
• Use data analytics to identify funnel bottlenecks, implement solutions, and continuously refine the acquisition and onboarding experience through rigorous testing and measurement
• Track conversion rates and quality metrics throughout the acquisition journey to improve processes and ensure a strong correlation with booking performance indicators
• Partner with Host Success, Metro Development, Product, and Marketing teams to align strategies and enhance new host experience
• Provide regular reporting on acquisition and activation metrics to leadership, identifying opportunities for process improvement and strategic growth

Preferred Qualifications

• Experience working with marketplace businesses or two-sided platforms
• Background in developing and executing acquisition or growth strategies for supply-constrained markets
• Proficiency with data visualization tools like Tableau
• Experience with CRM tools like Salesforce and outreach platforms like Intercom
• Knowledge of property management, hospitality, or real estate industries
• Demonstrated success in implementing process improvements that led to measurable business outcomes
• Experience in scaling operations across multiple markets or international expansion

Benefits

• 100% employee coverage of medical, dental and vision insurance
• $500 annual professional development allowance
• Discount on all Peerspace bookings
• Laptop, high res display, and stipend to setup home office
• Monthly cell phone and internet credit
• Coworking membership if needed (in lieu of home office)
• Access to the Peerspace network of inspiring spaces to do your best work
• Flexible take it as you need it time off policy
• Wellness Fridays observed company wide
• Annual in-person, all company offsites and team-building events (in Peerspace locations, of course)