Senior Market Manager

Summary

Join Airbnb's Supply – Stays team as a Senior Market Manager and play a key role in expanding our presence in the Great Lakes and Smoky Mountains region. You will manage hosts, acquire high-quality inventory, and develop acquisition strategies. Collaborate with other teams, leverage your market expertise, and develop scalable supply management strategies for both established and emerging markets. A typical day involves building and managing partner relationships, conducting business reviews, implementing partnership strategies, onboarding new supply, educating clients, leveraging data for growth opportunities, developing unique engagement projects, and working cross-functionally with various teams. You will also represent Airbnb externally and support host community programs. This role requires significant travel within the assigned territory.

Requirements

• 8+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships
• Proven track record of being able to effectively work a leads pipeline and a book of business, demonstrating expertise in nurturing and converting potential opportunities
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making
• The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight
• Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success
• Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills
• Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role
• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management
• Based in Chicago, and must be willing to regularly travel to your assigned territory. Typical expectation would be once every quarter

Responsibilities

• Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets
• Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed
• Implement strategies to effectively manage and optimize strategic partnerships
• Prospect and onboard new, high-quality supply within your assigned geography
• Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders
• Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources
• Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory
• Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success
• Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders
• Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests
• Represent Airbnb in external meetings with Hosts and at industry conferences in your market, solidifying the brand's presence and commitment
• Support host community programs in your region, contributing to the growth and engagement of Airbnb's community

Preferred Qualifications

• 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits