Senior Manager, HR Operations

Summary

Join Mattermost as a Senior Manager, HR Operations to lead and scale HR operations within a fast-growing organization. This critical role will shape HR systems, processes, and compliance, supporting Mattermost's mission in defense, government, and critical infrastructure. You will oversee HR systems, metrics, and compliance, ensuring legal adherence. The position requires building HR dashboards, partnering with leaders to streamline processes, and fostering a high-performing remote-first culture. Mattermost offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Requirements

• Bachelor’s degree in HR, Business Administration, or a related field
• 8-10 years of progressive HR operations experience, with a proven track record of scaling HR functions in companies with 500–1,000 employees
• Advanced proficiency with HRIS systems, HR technology platforms, and Excel for data analysis and reporting
• Strong knowledge of HR compliance and employment laws
• Exceptional communication and interpersonal skills

Responsibilities

• Oversee HR systems, metrics, compensation programs, US benefits administration, and compliance
• Ensure legal compliance by monitoring and implementing applicable federal and state HR regulations and best practices while supporting Corporate and Culture initiatives
• Use data and metrics to drive decision-making and continuous process improvement
• Design and implement scalable HR programs to support organizational growth and evolving business needs
• Build and maintain HR Dashboards to assess HR performance with metrics to improve organizational effectiveness and drive long-term HR initiatives
• Partner with senior leaders and cross-functional stakeholders to develop and streamline processes, leveraging AI and technology to improve efficiency and reduce administrative burdens
• Drive policy and process adoption through change management initiatives across the organization related to HR operations
• Provide guidance and change management support to the HR team as it relates to system optimization and process efficiencies
• Foster a high-performing, inclusive, and high accountable remote-first culture that aligns with Mattermost’s mission to advance mission-critical work in Defense, Intelligence, Security and Critical Infrastructure organizations
• Promote global workforce growth and development, supporting a talented team across diverse geographies

Preferred Qualifications

• Experience in mission-driven organizations focused on defense, intelligence, security, or critical infrastructure
• Ability to leverage AI and technology to streamline HR processes and improve efficiency
• Strategic mindset with a demonstrated ability to execute in fast-paced, dynamic environments

Benefits

• Comprehensive health benefits
• Remote-first or flexible work environment
• Opportunities for professional growth and development
• Generous PTO and holiday policies