Senior Manager, Member Services

Summary

Join Oscar's Member Services team as a Senior Manager! Lead a team of production leaders, driving key performance indicators forward strategically and collaboratively. You'll report to the Director, Provider Operations and work in a blended work culture, with a minimum of two days per week in the office if within commuting distance of NYC, Tempe, or Los Angeles offices; otherwise, it's a remote role. The role requires extensive experience managing large operations teams, coaching, and leveraging data for improvements. Competitive salary, benefits including medical, dental, vision, paid time off, 401k, and more are offered. Healthcare experience is a plus. Apply today!

Requirements

• 5+ years of experience managing and scaling large operations teams within a production or customer service-based environment
• 5+ years coaching and developing teams
• 5+ years experience with production-based operating models and KPI's
• 4+ years experience using data and metrics to drive process and program improvements
• Proficiency with data visualization tools (Tableau, Looker, Periscope, etc.)
• Operational Excellence Certification or demonstration of concepts (Lean Six Sigma Green Belt or similar)
• 3+ years Experience working with teams in multiple locations and within multiple disciplines

Responsibilities

• Decipher key business insights and trends, utilizing those insights to better position the business culturally and operationally
• Create routines that surface opportunities and implement risk mitigation strategies and drive cross-functional collaboration
• Collaborate with business leaders and internal stakeholders to set strategy, align on organization structure, and evaluate people-based business decisions
• Responsible for ongoing career development of your team, maintaining culture and employee satisfaction
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• 2+ years Healthcare or related experience; specifically in high-volume insurance operations
• Bachelor's Degree
• Exceptional organizational skills and attention to detail
• Advanced Google Suite or Microsoft Office capabilities

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements
• Annual performance bonuses
• Oscar’s unlimited vacation program