Senior Operations Manager

Summary

Join Careem, a leading app in the Middle East, as a Senior Operations Manager - 1P and manage the day-to-day activities and performance KPIs of our 1P fleet. You will oversee fleet management, ensuring efficient operations and compliance. Responsibilities include P&L management, performance monitoring, compliance adherence, team leadership, reporting, and problem resolution. This role requires a Bachelor's degree or equivalent experience, 5-7 years of relevant experience, strong analytical skills, and proficiency in fleet management software. Careem offers a unique work arrangement with 4 days in the office and 1 day from home, plus remote work options, along with healthcare benefits and fitness reimbursements.

Requirements

• Bachelor’s degree in Business Administration, Logistics, Fleet Management, or a related field
• Relevant experience may be considered in lieu of a degree
• Proven experience in fleet management, logistics, or a related role, with at least 5-7 years of experience
• Strong understanding of fleet operations, fleet maintenance, and industry regulations
• Excellent negotiation, communication, and interpersonal skills
• Proficient in fleet management software and Microsoft Office Suite
• Strong analytical and problem-solving abilities
• Ability to work independently and manage multiple priorities in a fast-paced environment

Responsibilities

• Oversee daily operations related to fleet management ensuring that the fleet is operating efficiently and in compliance with company policies and industry regulations
• Monitoring revenues, costs, and expenses to ensure alignment with financial targets, analyzing financial trends, and identifying opportunities for cost reduction
• Collaborating with cross-functional teams to align financial objectives and drive efficient goal achievement
• Track and analyze key performance indicators (KPIs) related to fleet performance and fleet captains
• Use data-driven insights to identify areas for improvement and implement strategies to enhance operational efficiency
• Ensure that all fleet operations adhere to relevant safety, legal, and environmental regulations
• Stay updated on industry best practices and regulatory changes
• Supervise and mentor a team of fleet coordinators or assistants
• Provide guidance, training, and support to ensure high performance and professional development
• Prepare and present regular reports on fleet performance, and budget status to senior management
• Highlight achievements, challenges, and recommendations for improvements
• Address and resolve any issues related to fleet operations or captain relations in a timely and effective manner
• Implement corrective actions as necessary

Benefits

• Work and learn from great minds by joining a community of inspiring colleagues
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential
• Explore new opportunities to learn and grow every day
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year
• If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes