Senior Manager Revenue Operations

Summary

Join 1Password as a Manager of Revenue Operations, Process & Optimization, leading a team driving operational excellence across Sales, Marketing, and Customer Success. You will oversee and optimize key revenue operations processes, ensuring alignment between cross-functional teams. This role involves implementing strategies to drive revenue growth and improve business performance. You will collaborate with senior leadership and stakeholders to streamline processes, improve forecasting, and implement scalable solutions. As a leader, you will drive efficiency, foster alignment, and ensure successful execution of revenue strategies. This is a remote opportunity based in Canada or the US.

Requirements

• 5+ years experience in Revenue/Sales Operations, enhancing sales processes, sales tools, reporting, metrics, and policies
• A strategic thinker who can use data and instinct to develop simple solutions to complex issues
• Experience and passion for sales forecasting/pipeline management & sales planning
• Strong understanding of CRMs and especially Salesforce (SFDC)
• Familiar with sales tools such as Outreach, Gong, Marketo, Gainsight,etc
• Ability to design and track KPIs relevant to SaaS businesses, driving actionable insights that inform strategy and execution
• Expertise in aligning data-driven insights with SaaS growth objectives, ensuring measurable impact across the organization
• Skilled in translating complex data into clear, compelling narratives for senior leadership and cross-functional teams
• Demonstrated success in partnering with GTM, Finance, and Customer Success teams to drive alignment and results
• Deep understanding of SaaS business models, including recurring revenue, retention, and expansion strategies
• Familiarity with key SaaS metrics and the ability to influence decisions that drive sustainable growth

Responsibilities

• Drive sales strategy and planning by helping develop key Go-To-Market (GTM) team objectives and their measurement
• Collaborate with sales, marketing, and customer success teams to align revenue goals, foster collaboration, and drive consistent execution of revenue strategies
• Oversee and optimize revenue operations processes, forecasting, pipeline and opportunity management
• To improve productivity and pipeline velocity, identify and address inefficiencies in the end-to-end revenue cycle, from lead generation to customer renewal
• Ensure seamless integration and automation of processes to support revenue growth
• Own the pipeline management process, ensuring accurate tracking, reporting, and optimization of sales opportunities
• Develop and refine revenue forecasting models, aligning sales and marketing efforts with business goals
• Work closely with sales leadership to monitor performance, adjust strategies, and ensure accurate and actionable forecasting
• Stay abreast of best practices, emerging trends, and new technologies in revenue operations to ensure the company remains competitive
• Champion a continuous improvement mindset, driving innovation in revenue generation and operational efficiencies
• Regularly assess and refine RevOps processes, tools, and team structure to meet evolving business needs and drive scalable growth
• Collaborate with the Analytics & Insights Team to design and maintain comprehensive reporting frameworks that deliver actionable insights across the full revenue funnel using tools like Salesforce, Tableau, Power BI, or Looker
• Partner with the Analytics & Insights Team to analyze sales and revenue data, uncover trends, identify growth opportunities, and pinpoint areas for operational improvement
• Work closely with the Analytics team to govern KPIs for the sales and business development teams, ensuring alignment with company objectives and providing predictive insights that help address critical business challenges
• Partner with sales, marketing, and customer success teams to develop scalable processes and policies that align operational strategies to support revenue generation
• Drive collaboration and alignment across departments to achieve company-wide revenue targets and KPIs
• Collaborate with engineering teams to design scalable data pipelines and manage new data streams as business needs evolve
• Partner with the RevTech team to ensure the CRM systems, BI tools, and other platforms are fully optimized and integrated to drive operational efficiency
• Collaborate with the RevTech team to maintain data integrity, streamline process automation, and ensure seamless tool integrations across revenue operations
• Work alongside the RevTech team to identify and implement technological solutions that support scalable and efficient revenue operations
• Collaborate with the executive team to define and execute revenue growth initiatives, ensuring alignment with company objectives
• Monitor industry trends and competitor activity, recommending adjustments to revenue strategies to uncover new growth opportunities
• Lead, mentor, and develop a high-performing RevOps team, ensuring alignment with departmental goals and company priorities
• Foster a culture of continuous improvement, providing coaching and professional development opportunities to enhance team capabilities
• Act as a critical advisor to leadership, offering insights into how RevOps processes and strategies can evolve to meet long-term business goals

Benefits

• Maternity and parental leave top-up programs
• Generous PTO policy
• Four company-wide wellness days
• Company equity for all full-time employees
• Retirement matching program
• Free 1Password account
• Paid volunteer days
• Employee-led inclusion and belonging programs and ERGs
• Peer-to-peer recognition through Bonusly
• USA-based roles only: The annual base salary for this role is between $158,000 USD and $214,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs
• Canada-based roles only: The annual base salary for this role is between $136,000 CAD and $184,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs