Senior Manager, Strategic Quality

Summary

Join Juul Labs as a Senior Manager, Strategic Quality and lead continuous improvement projects within our quality systems. You will act as a subject matter expert, providing guidance on quality management systems and regulatory requirements. Responsibilities include leading lean initiatives, optimizing quality processes, analyzing data, collaborating with cross-functional teams, supporting audits, and staying current with industry trends. The ideal candidate possesses extensive quality management experience, proven project management skills, and expertise in Lean Six Sigma methodologies. A bachelor's degree in a related field is required, with a master's degree preferred. Juul Labs offers a comprehensive benefits package, including equity, performance bonuses, health insurance, and a 401(k) plan.

Requirements

• Minimum of 10-15 years of experience in quality management
• 3-5 years in a leadership or project management role
• Excellent project management skills with a proven ability to manage multiple projects simultaneously
• Demonstrated experience in leading and successfully implementing continuous improvement projects
• Experience with data analysis tools and software (e.g., Minitab, Excel, statistical packages)
• Strong verbal and written communication skills, with the ability to present complex information clearly and concisely to diverse audiences
• Exceptional leadership and interpersonal skills, with the ability to motivate and influence others at all levels of the organization
• Proactive and results-oriented with a strong drive for continuous improvement
• Excellent problem-solving and analytical abilities
• Highly organized with strong attention to detail
• Ability to work independently and as part of a team in a fast-paced environment
• Strong commitment to quality excellence and customer satisfaction
• Adaptable and resilient, with the ability to navigate change and ambiguity effectively
• Bachelor's degree in Engineering, Quality Management, or a related technical field

Responsibilities

• Lead and Manage Lean & Continuous Improvement Projects: Identify, prioritize, and lead lean and continuous improvement initiatives within the quality department and across relevant cross-functional areas. This includes defining project scope, developing project plans, allocating resources, tracking progress, and ensuring successful project completion and sustainment
• Quality System Expertise: Act as a primary resource and expert on the company's Quality Management System (QMS), global regulatory requirements, and internal quality procedures. Provide guidance and interpretation of quality system requirements to various departments
• Process Optimization: Drive the optimization of quality processes, procedures, and workflows to enhance efficiency, reduce waste, improve data accuracy, and ensure compliance
• Data Analysis & Reporting : Utilize quality metrics and data analysis to identify trends and areas for improvement. Develop and present comprehensive reports on quality performance and project status to management
• Cross-Functional Collaboration: Collaborate effectively with regulatory, engineering, manufacturing, R&D, supply chain, and other departments to integrate quality principles into all aspects of product development and operations
• Audit Support: Support internal and external audits by providing expertise on quality systems and processes, and assist in the resolution of audit findings
• Stay Current with Industry Trends : Continuously monitor industry best practices, regulatory changes, and emerging quality technologies to ensure the company's quality programs remain cutting-edge and compliant
• Perform related duties as assigned, within your scope of practice

Preferred Qualifications

• Proven expertise in Lean Six Sigma methodologies (e.g., Green Belt or Black Belt certification strongly preferred)
• In-depth knowledge of Quality Management Systems (QMS) in regulated industry, such as ISO 9001. Experience with ISO 13485, AS9100, or other industry-specific quality standards is a significant plus
• Master's degree preferred

Benefits

• A place to grow your career. We’ll help you set big goals - and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
• 401(k) plan with company matching
• Plus biannual discretionary performance bonuses