Senior Manager, Talent Acquisition

Summary

Join Convoso, a leading AI-powered contact center platform, as a Senior Manager, Recruiting! This role involves driving strategic hiring initiatives, leading a high-performing recruiting team, and enhancing our employer brand globally. You will be responsible for the full-cycle recruiting process, from sourcing to onboarding, and implementing innovative strategies to attract and retain top talent. The ideal candidate is a proactive, results-driven leader with 10+ years of full-cycle recruiting experience, including 4+ years managing teams. This challenging role offers a dynamic environment and the opportunity to reach your full potential while contributing to Convoso's continued growth. Convoso offers a competitive compensation package and numerous benefits.

Requirements

• 10+ years of full-cycle recruiting experience in corporate or agency settings, with a strong emphasis on technical hiring
• 4+ years of leadership experience managing recruiting teams of 3+ people
• Proven track record of developing and implementing talent acquisition strategies in a high-growth, fast-paced environment
• Deep expertise in sourcing techniques, talent market trends, and employer branding strategies
• Strong proficiency in Applicant Tracking Systems (ATS), preferably Greenhouse, and other HR technologies
• Bachelor’s degree or equivalent experience in Human Resources, Business, or a related field
• Exceptional communication, partner management, and problem-solving skills
• Passion for SaaS technology startups, and building world-class teams

Responsibilities

• Be responsible for the full-cycle recruiting process, from talent sourcing to onboarding, ensuring an outstanding candidate and hiring manager experience
• Create and implement innovative recruitment strategies to attract and retain top-tier technical and non-technical talent
• Partner closely with senior leadership, hiring managers, and HR teams to forecast hiring needs, align on workforce planning, and build a robust talent pipeline
• Leverage data and analytics to refine recruiting processes, improve conversion rates, and optimize hiring efficiency
• Lead, mentor, and develop a team of recruiters, ensuring high performance and professional growth
• Establish and track key performance indicators (critical metrics) to measure recruiting success and continuously enhance team productivity
• Foster a culture of collaboration, inclusion, and continuous improvement within the recruiting team
• Scale and optimize the recruiting function to support global expansion efforts
• Drive employer branding initiatives through social media, events, partnerships, and other engagement strategies
• Champion diversity, equity, and inclusion (DEI) efforts, ensuring fair and inclusive hiring practices
• Continuously enhance the candidate experience by implementing standard methodologies in interview processes, feedback collection, and onboarding
• Lead compliance with all relevant employment laws and regulations
• Optimize and implement recruitment tools, systems (e.g., Greenhouse), and processes for efficiency and scalability
• Stay ahead of industry trends and standard processes to continuously improve the recruiting function
• Directly manage and mentor a team of recruiters, providing guidance, performance feedback, and career development opportunities
• Oversee workload distribution, set clear goals, and track progress to ensure hiring objectives are met
• Address and resolve team challenges while fostering an environment of accountability and success
• Foster and sustain productive relationships with external recruiting agencies and vendors to ensure alignment with hiring needs, company culture, and recruitment strategies

Benefits

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!
• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash
• Free Parking