Senior Content Designer

Summary

Join Methods Business and Digital Technology Limited as a Senior Content Designer! This permanent, primarily remote role offers a competitive salary (£50,000-£60,000pa) and the chance to make a real difference in the public sector. You will plan, write, and manage accessible content, build stakeholder relationships, and champion user-centered design. The position involves line managing a team and contributing to broader company initiatives. Methods provides excellent benefits, including a supportive work environment, professional development opportunities, and a comprehensive compensation package.

Requirements

• Producing user-centred content: experience of evidence-based content design that meets GDS/GOV.UK standards, including a deep understanding of end-to-end journeys and experience of identifying where journey fixes or content improvements need to be made
• Working as a content designer in an agile environment: you understand agile approaches, advocate for the role of content design in multidisciplinary teams, and encourage healthy working relationships with other disciplines
• Strong communication and interpersonal skills: ability to communicate a range of information to a variety of audiences. For example, talking about digital products and the GDS Service Standard in a way that stakeholders understand
• Stakeholder relationship management: ability to effectively negotiate and influence stakeholders, manage relationships, build strategic relationships, communicate regularly and remove blockers, while keeping the focus on user needs
• Strategic thinking: ability to help to lead the design and implementation of strategies, and evaluate their impact and progress to make sure business objectives and user needs are being met
• Understanding user needs: ability to work closely and collaboratively with user researchers to gain insights and make decisions based on findings
• Accessibility: ability of putting accessibility at the heart of approaches to designing content and encouraging others to do the same
• People management: take responsibility for assuring the quality of more junior colleagues, and coaching and guiding them to improve
• Ensuring quality: make sure content is regularly reviewed and evaluated, contributing to continuous improvements and iterations

Responsibilities

• Plan, write and manage usable and accessible content in line with GDS/GOV.UK Content Design guidelines and standards
• Produce content that is accurate, timely, relevant, easy to understand, search engine optimised and meets style guidelines
• Manage stakeholders and building successful relationships with them, including explaining content decisions
• Use analytical and problem-solving skills to help the team solve design problems and challenge assumptions
• Champion user-centred design practices for digital products and services
• Advocate for accessible digital products and services
• Be an active part of the Content Design Community of Practice, including sharing ideas, best practice and proactively offering help and support
• Take responsibility for content quality, including coaching and mentoring content designers
• Support team members’ learning, skills growth and career progression
• Line managing members of the content design team, including: offering project support and guidance, holding 1:1s, probation reviews and appraisals, approving timecards, expenses and leave
• Support the Head of Content, including with: training and development plans, project planning, recruitment activities, sales and marketing activities
• Help create a welcoming, safe and inclusive team environment - encouraging mutual peer-to-peer support, and helping individuals achieve a good work-life balance

Preferred Qualifications

• Proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
• Proactive approach to diversity, equality and inclusion, internally and with clients
• Experience in creating and updating prototypes, from paper sketches to coded prototypes (for example, using the GOV.UK Prototype Kit)

Benefits

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment
• Development – access to LinkedIn Learning, a management development programme, and training
• Wellness – 24/7 confidential employee assistance programme
• Flexible Working – including home working and part time
• Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
• Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
• Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation
• Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
• Discretionary Company Bonus – based on company and individual performance
• Life Assurance – of 4 times base salary
• Private Medical Insurance – which is non-contributory (spouse and dependants included)
• Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)
• Enhanced Maternity and Paternity Pay
• Travel – season ticket loan, cycle to work scheme