Senior Sales Operations Analyst

Summary

Join Samsara, a pioneer in the Connected Operations™ Cloud, as a Sales Operations Analyst. You will play a key role in scaling our global revenue-generating operations, increasing sales efficiency, and developing new business processes. This multifaceted role involves collaborating with various teams, including sales, finance, operations, marketing, and product. You will identify opportunities for process optimization, provide sales operational support, and solve sales process pain points. This position is based in France and requires strong organizational skills, excellent stakeholder management, and Salesforce experience. Samsara offers a competitive compensation package and flexible working arrangements.

Requirements

• Strong organizational skills and business judgment with the ability to handle projects independently end-to-end
• Excellent stakeholder management and critical thinking skills to understand sales policies and processes at a company and individual sales rep level
• Previous experience with Salesforce in an administrator capacity
• At least 3 years of experience in a sales operations role, preferably at technology companies with a sales team of 200+ people; or experience in similar growth or operations roles in a dynamic environment
• Bachelor's degree or higher; business, finance, economic, business, or engineering focus is a plus; MBA is optional
• Fluency in French and English

Responsibilities

• Identify opportunities for process optimization, process redesign, or development of new process/policies. Collaborate or lead projects that provide a solution
• Provide comprehensive sales operational support, including but not limited to territory management, account and quote/opportunity management, and support case responses
• Quickly solve sales process pain points in the moment, while developing long-term solutions
• Assist handling upsell orders where applicable
• Oversee governance of all Sales Policies across a global sales team; run routine audits to verify compliance at all levels
• Assist with administering all sales systems, including SFDC, telephone queues, 3rd party software providers, and proprietary software tools
• Assist with developing and leading training sessions as part of our new sales hire onboarding program
• Work cross-functionally with other business process owners to ensure changes to SFDC and other sales systems are consistent with business needs
• Help maintain key documentation regarding our policies, sales processes, and requirements

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund