Senior Operations Specialist

Summary

Join our client's fast-paced marketing agency as a Senior Operations Specialist – Asana and Notion Specialist! You will streamline processes, manage workflows, and enhance operational efficiency for our marketing team. This fully remote role requires strong project management skills, experience with Asana and similar tools, and a proven ability to optimize workflows. You will be responsible for developing and maintaining SOPs, training team members, managing a ticketing system, and generating performance reports. The ideal candidate possesses at least 3 years of marketing agency experience and a problem-solving mindset. Apply by completing the application form and recording a skills showcase video.

Requirements

• At least 3+ years in a marketing agency or similar fast-paced environment
• Proficiency in Asana, Monday.com, ClickUp, or similar tools to manage workflows and task tracking
• Experience in developing SOPs, templates, and automation for streamlined operations
• Ability to create performance reports and analyze trends to optimize workflows
• Strong analytical skills to identify operational inefficiencies and implement solutions
• Ability to train teams, document processes, and ensure adherence to best practices

Responsibilities

• Set up, update, and optimize workflows, templates, and automation to improve efficiency
• Train team members on how to use Asana and other task management tools
• Monitor task progress and timelines, ensuring smooth execution
• Provide daily and weekly reports on task statuses, SLA adherence, and team performance
• Develop and maintain clear, structured SOPs to ensure consistency in task execution
• Update SOPs and training materials as processes evolve
• Train team members on best practices and ensure adherence to standardized processes
• Implement and manage a ticketing system to handle marketing requests efficiently
• Assign and route tasks to appropriate team members based on expertise and availability
• Track SLA adherence, task completion rates, and workflow bottlenecks
• Identify gaps in training or processes and suggest improvements
• Maintain a centralized account mapping spreadsheet for reporting and strategic planning
• Analyze task flow, campaign execution efficiency, and error patterns to drive improvements
• Generate actionable reports that provide transparency into recurring operational issues
• Collaborate with leadership to refine processes and enhance decision-making
• Oversee the team managing technical setups during client onboarding, ensuring all steps are completed for seamless campaign launches
• Address setup issues proactively to prevent delays, and keep status trackers up-to-date
• Log, categorize, and track errors to identify recurring issues
• Analyze operational inefficiencies and recommend solutions to enhance system reliability
• Ensure quick resolution of errors by providing actionable insights to relevant teams

Preferred Qualifications

Experience managing marketing request systems, ticketing systems, and onboarding processes

Benefits

Fully-Remote (Work from Home), 9 AM - 5 PM EST