Senior Partner Manager

Summary

Join Uberall as a Senior Partner Manager and support our international partner business, focusing on North American partners. You will collaborate with account managers and customer operations to drive partner satisfaction, ensuring their success in reselling Uberall products. Key responsibilities include developing and maintaining partner relationships, optimizing product integration, providing training and certification, and acting as a trusted advisor. You will contribute to revenue growth, retention, and expansion. This role requires 5+ years of relevant experience in a SaaS company and strong communication skills. Uberall offers a competitive compensation and benefits package, including flexible work arrangements, a supportive culture, and professional development opportunities.

Requirements

• 5+ years of relevant experience in Partner Success, Customer Success or similar field (account management, professional project management, management consulting, technology enablement) in a SaaS company and/or start-up (software technology, SaaS, cloud services, etc.)
• Outstanding communication skills in English, both verbal and written
• Have had success working with Enterprise and ideally channel partnerships
• Be able to navigate customers/partners’ organizational structures and build relationships with different stakeholders
• Be effective at facilitating executive meetings and workshops
• Have a high degree of communicative skills, sales talent, high-quality consulting skills as well as entrepreneurial thinking
• Be a self-motivated individual that knows how to identify and deliver value to internal/external customers/partners
• Be curious and be able to effectively uncover customer/partner needs and growth opportunities
• Understand the ecosystem and the interests of your customers/partners, based upon which you can deduce service strategies and establish processes
• Learn fast and be able to quickly grasp technological and business concepts
• Be able to articulate technical concepts, value propositions or recommendations clearly to customers/partners
• Be highly organized, and be able to prioritize tasks efficiently in a goal-oriented manner while remaining flexible
• Be a team player and enjoy fostering collaborative relationships with other departments
• Be very analytical, tech-savvy, have very good Excel skills and, ideally, knowledge of SEO
• Have an academic degree or equivalent vocational training

Responsibilities

• Contribute to optimal partner experience around our platform, by developing and maintaining relationships with stakeholders in your account portfolio
• Work on maintaining and growing the value of your account portfolio and collaborate closely with cross-functional team members to resolve business issues, and support revenue growth, retention, renewals, and expansion opportunities
• Be responsible for the best possible integration of our products with your partner and for maintaining product expertise across all Uberall products
• Train and certify our partners in terms of platform and help them build expertise within their organization around platform and industry
• Be the trusted advisor for partners on use-case and product functionality. Identify partner-specific goals and needs - and, based on those, provide recommendations for the best use and application of our product
• Deliver and communicate ROI for your partners, influence lifetime value through high product adoption, customer satisfaction, and overall NPS scores
• Know your partners' performance KPIs, anticipate their next step and provide them with guidance towards the desired outcome, continuously identifying individual optimisation potential and developing concepts for its implementation
• Support in-person business reviews with C-level decision-makers and other relevant stakeholders
• Always be close to your partners, and never leave them alone at different levels of escalation, and define measures and resolutions with them to solve any issue in a sustainable and optimal way
• Ensure a smooth Uberall experience across all day-to-day touchpoints in order for our partners to focus on growing and retaining their customer base

Preferred Qualifications

Knowledge of SEO

Benefits

• A mission with meaning and purpose
• A truly human culture
• Flexibility to fit your lifestyle
• A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP
• Emotional and intellectual connection Events and alignment sessions
• Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location
• All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments, and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you’re always in the know
• Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback, and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning grant program reinforcing our commitment to fostering a culture of continuous learning
• Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen