Senior People Operations Generalist

Summary

Join GoFundMe's dynamic People Team as a Senior People Operations Generalist! You will be a key player in optimizing HR processes, enhancing employee experience, and ensuring compliance. Responsibilities include managing onboarding/offboarding, employee relations, performance management, benefits administration, and leave management. You will collaborate with various teams and leverage data to drive strategic HR initiatives. This role requires extensive HR experience, strong communication skills, and proficiency in HR systems. GoFundMe offers competitive benefits, including comprehensive healthcare, generous parental leave, flexible time-off, and opportunities for growth.

Requirements

• 6-8+ years of progressive HR experience, with a focus on people operations, compliance, program management and strategic HR with deep understanding of best practices in the tech industry (preferably software/technology)
• Proficient in HR systems such as Paylocity, Culture Amp, Pave or similar, with a track record of using data to inform decisions and drive strategic HR initiatives that foster growth and engagement
• Expertise in remote collaboration tools (e.g., G-suite, Slack, Zoom) with advanced skills in Google Sheets and Google Slides
• Exceptional project management skills with the ability to manage multiple initiatives simultaneously
• Strong written and verbal communication skills with the ability to engage effectively with employees, managers, and cross-functional stakeholders
• Skilled in identifying challenges, developing solutions, and making informed recommendations while ensuring a high level of accuracy
• Capable of working independently, exercising sound judgment, and proactively solving problems

Responsibilities

• Own and enhance core global People Operations processes, policies, and programs to optimize efficiency and employee experience in partnership with our People Partner and Total Rewards & Analytics teams
• Act as the first point of contact for global HR-related inquiries, triaging and resolving employee requests via our internal help desk system
• Manage and continuously improve onboarding and offboarding processes, including leading new hire onboarding sessions and exit interviews, ensuring a seamless experience for employees and managers
• Maintain and update employee records, benefits systems, and documentation with a strong commitment to confidentiality, data security, and compliance
• Ensure compliance and stay up to date with employment laws, regulations, and internal policies across multiple geographies globally and proactively address regulatory updates
• Assist in launching and managing mandatory people operations compliance training, such as anti-harassment and discrimination, employee handbook acknowledgement, etc
• Lead the company-wide performance management process, overseeing the end-to-end review cycle, coordinating key milestones, ensuring alignment with business goals and supporting communication plans effectively
• Ensure alignment with key stakeholders, lead trainings, support calibrations, and retrospectives
• Manage employee engagement surveys, including the annual engagement survey and ad-hoc pulse surveys. Analyze results and collaborate with People Partners to develop and implement action plans
• Enhance our efforts in creating a culture of ongoing feedback by supporting current programs and optimizing our performance management and engagement system, Culture Amp
• Serve as a key point of contact for benefit related matters and support our Benefits Manager and external benefit partners in all aspects of our Global Benefit and Wellbeing programs
• Independently manages Leaves and Accommodations program, leveraging sound judgment to ensure compliance and a positive employee experience
• Administer the leave management system for leave tracking, run LOA intake meetings, provides return-to-work support and maintain records in accordance to established guidelines and compliance requirements
• Help manage the Benefit Administration system, accurately processing QLE, EOIs, and ensure accurate data in alignment with established processes
• Assist with Workers’ Compensation management, claims, and employee support
• Support wellbeing programs to promote employee health and engagement
• Maintain a benefits calendar and ensure ongoing employee communications and intranet updates regarding benefits and wellness initiatives
• Provide proactive, strategic, and operational support to People Partners across various HR functions
• Support and lead people-related projects or initiatives, including international expansion, workforce planning, policy updates, and organizational development change
• Become proficient in our people data tools (Paylocity, Culture Amp, Visier) and support team in analyzing and making data-led decisions
• Collaborate with cross-functional teams, including Total Rewards & Analytics, Talent Acquisition, Workplace & Employee Experience, DEIB & Development, to drive employee processes, programs, and engagement efforts

Benefits

• Competitive pay and comprehensive healthcare benefits
• Financial assistance for things like hybrid work, family planning, and commuting
• Generous parental leave
• Flexible time-off policies
• Mental health and wellness resources to support your overall well-being
• Learning, development, and recognition programs