Senior Operations Specialist

Summary

Join Highlight's Operations team as a Survey Programming expert, responsible for complex screener and survey programming, and final data deliverables for full-service clients. You will leverage your research expertise to design surveys, analyze results, and generate meaningful insights. This role requires strong survey programming skills using platforms like Alchemer and Typeform, proficiency in data analysis, and a commitment to accuracy. The ideal candidate possesses a minimum of 2 years of market research experience and strong analytical and problem-solving skills. Highlight offers a competitive salary, comprehensive health insurance, unlimited PTO, and a flexible remote work culture.

Requirements

• A minimum of 2 years experience at a market research agency
• Experience developing surveys for quantitative primary market research purposes – ability to create crosstabs, pivot tables, and organize data in a way that enables insight extraction
• Strong expertise of survey software like Qualtrics, Alchemer, Forsta, SPSS Data Collection, and QuestionPro; capable of programming complex surveys with custom logic and design; experience using Microsoft Excel & SPSS for data manipulation and reporting
• Strong organization skills, with the ability to prioritize tasks and meet deadlines
• Comfortable working both autonomously and collaboratively in a fast-paced environment
• Analytical and possesses excellent problem-solving skills, with the ability to translate data into actionable insights and storytelling reports
• Detail-oriented with a commitment to accuracy and quality in research and analysis
• Able to work independently and collaboratively in a fast-paced environment, managing multiple projects simultaneously

Responsibilities

• Program and deploy surveys using Alchemer, Typeform, or other survey vendors
• Design complex survey logic and customizations (i.e., redirects, custom variables, typing tools, etc.) to meet specific project and customer needs
• Design surveys according to objectives and clean data needed for analysis; make suggestions for decisions and direction on survey design and statistical analysis
• Analyze results to generate meaningful insights, with the ability to analyze qualitative and quantitative data to address client needs
• Process and clean data, preparing it for analysis and ensuring it aligns with research objectives—Recode variables and structure raw datasets to ensure data integrity and accuracy
• Perform data validation and quality control checks to ensure that all data is accurate and complete
• Troubleshoot and resolve any data-related issues that may arise during the programming, study setup process, and once the survey is live in monitoring data collection
• Enforce standard operating procedures to ensure consistency and efficiency across all tasks
• Uncover opportunities to standardize our process further
• Partner with CE/Research to advocate for software feature enhancements to improve project operations that ultimately lead to higher data quality and improved on-time delivery of results to customers
• Identify root causes of project issues, develop alternative solutions, implement action plans, and communicate updates to project teams and vendors

Preferred Qualifications

• Experience using other tabulation softwares such as spss, tableau, mtab, compusense, etc
• Familiarity with programming languages such as HTML, CSS, JavaScript, and Python

Benefits

• Health insurance (medical, dental, vision) with 100% of employee premiums covered
• Unlimited PTO
• Flexible, remote WFH culture
• Access to the iconic Hearst Tower & its facilities in NYC (should you choose to ever be in person)