Senior People Partner

Summary

Join Cleo, a fast-growing fintech unicorn, as a Senior People Partner. Partner with Marketing, Growth, Design, Finance, and Operations teams to align people strategies with business goals. Administer company-wide programs, manage employee relations, provide expert support, and coach managers. Create and deliver learning and development initiatives. Contribute to company-wide people initiatives, including learning and development, employee engagement, and performance management. This role requires 4+ years of experience in a similar role within a fast-growth, technology-led organization, ideally supporting multiple geographies. Cleo offers a competitive compensation package, flexibility, and various benefits.

Requirements

• You have 4+ years of experience working in a People Partner role within a fast growth, technology-led organisation, ideally supporting multiple geographies
• You have hands-on experience managing complex employee relations and case management, including knowledge of UK employment laws and regulations
• You have great attention to detail, a passion for delivering great customer experience and you can spot an opportunity to improve a process at a mile off
• You will be experienced in handling sensitive matters with tact and diplomacy, you are comfortable having difficult conversations, working professionally and discreetly with sensitive information
• Both the what and the how are important to us - explaining requirements/processes is key, but first comes the critical step of gaining buy-in from your stakeholders. Therefore, you'll have strong interpersonal and stakeholder management skills, building strong relationships with trust & confidence, as well as having the ability to influence

Responsibilities

• Partner with the Marketing, Growth, Design, Finance and Operations business areas to align their people strategies with the goals of those business areas, becoming a trusted, expert advisor
• Administer key company wide programs like the Talent Review Cycle and Talent Check Ins, supporting data collation and integrity, fostering a culture of high performance and growth
• Manage employee relations, providing expert support and recommending appropriate actions to address queries or problems. Proactively reviewing data to spot employee relations trends and suggest solutions, coaching Managers to tackle issues early on
• Work closely with client groups on engagement data, supporting positive advancement and wider company initiatives. Reviewing engagement over time and conducting 121s and group forums during onboarding and exit points
• Provide tailored coaching to help up skill our leaders in a meaningful way
• Be accountable to deliver tangible impact to your business areas: regretted attrition, engagement scores, organisational health and performance are all metrics you will be measured on, and that you should always have front of mind
• Create and deliver Learning and Development initiatives to enhance skills across the organisation
• Ideate and execute key work streams and projects within the People Roadmap, autonomously and collaboratively
• Be a valuable support and subject matter expert to various teams within the People department, addressing queries and challenges

Preferred Qualifications

Experience with Executive Coaching would be a great advantage but not essential

Benefits

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles . This position is a BP3 level and we can pay £55 - £72k depending on experience. For the right person, we may also able to stretch our range to BP4, but likely not beyond £80k
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan
• Flexibility
• Work where you work best
• Company-wide performance reviews every 6 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme