Remote Senior Process Analyst

Summary

Join a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. As a rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Requirements

• A minimum of 2 to 3 years of experience as a business process analyst or similar role
• Previous experience with logistics and fulfillment centers operations area
• Experience in E-commerce and or Retail is a must
• Upper-intermediate spoke and written English is a must
• Excellent written and verbal communication skills and excellent negotiation skills
• Strong experience analyzing and improving cross-functional business processes
• Experience creating process flows and documentation
• Experience defining KPIs and Dashboards is a plus
• Proactivity in taking ownership of projects and issues. Capability to manage several projects, areas, and stakeholders
• Knowledge of Agile Methodologies , Six Sigma, Lean, BPM, Project Management, Design Thinking, and Digital Transformation desired is a plus

Responsibilities

• Understand the high-level global operation of the company, its main processes, tools, metrics, teams, and methodology
• Understand the current operations of the business area assigned, its challenges, teams, tools, partners, main activities, and internal customers
• Understand current initiatives: as-is process, challenges, goals of the initiative, business concerns, impact, and business KPIs
• Passionate about analyzing business processes, process optimization, and digitalization
• Engages directly and proactively with business areas to understand business objectives and main issues
• Proactively seeks and recommends solutions to the challenges of the business areas thinking in a scalable way
• Define KPIs and points of control for the process
• Generate and maintain process flowcharts and documentation, available for the companies areas
• Monitors and ensures adherence to established processes
• Analyze requirements to solve complex business problems through technologies and systems. Research and development of new technological tools
• Define metrics to evaluate the performance of the processes and the impact of the improvements implemented in the project
• Negotiate and mediate with the business area to align action plans
• Assists the business areas in implementing best practices for organization, delegation, decision making and team structure to improve efficiency

Benefits

• Remote work
• 15 working days of paid holidays
• Learning subsidy