Trafilea Tech E-commerce Group is hiring a
Senior Process Analyst

Summary

The job is for an Operations Senior Process Analyst at Trafilea, a global e-commerce group focusing on intimate apparel and beauty sectors. The role involves understanding company processes, defining improvements, and collaborating with other areas. Remote work is offered, and the company values diversity, equity, and inclusion.

Requirements

• A minimum of 2 to 3 years of experience as a business process analyst or similar role
• Previous experience with logistics and fulfillment centers operations area
• Experience in E-commerce and or Retail is a must
• Upper-intermediate spoke and written English is a must
• Excellent written and verbal communication skills and excellent negotiation skills
• Strong experience analyzing and improving cross-functional business processes
• Experience creating process flows and documentation
• Experience defining KPIs and Dashboards is a plus
• Proactivity in taking ownership of projects and issues. Capability to manage several projects, areas, and stakeholders
• Knowledge of Agile Methodologies, Six Sigma, Lean, BPM, Project Management, Design Thinking, and Digital Transformation is desired

Responsibilities

• Understand the high-level global operation of the company, its main processes, tools, metrics, teams, and methodology
• Understand the current operations of the business area assigned, its challenges, teams, tools, partners, main activities, and internal customers
• Understand current initiatives: as-is process, challenges, goals of the initiative, business concerns, impact, and business KPIs
• Engage directly and proactively with business areas to understand business objectives and main issues
• Proactively seek and recommend solutions to the challenges of the business areas thinking in a scalable way
• Define KPIs and points of control for the process
• Generate and maintain process flowcharts and documentation, available for the companies areas
• Monitor and ensure adherence to established processes
• Analyze requirements to solve complex business problems through technologies and systems. Research and development of new technological tools
• Define metrics to evaluate the performance of the processes and the impact of the improvements implemented in the project
• Negotiate and mediate with the business area to align action plans
• Assist the business areas in implementing best practices for organization, delegation, decision making and team structure to improve efficiency

Benefits

• Collaborate with world-class talents in a data-driven, dynamic, energetic work environment
• Opportunity to grow and develop both professionally and personally
• Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion
• Openness to new ideas and initiatives
• Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more!