Included Health is hiring a
Senior Product Manager

Summary

Join our team as a Product Manager and deliver magical, consumer-grade ML and AI-powered products to our members, making it easy and fast for them to get answers to their healthcare questions.

Requirements

• You have 5+ years of experience as a Product Manager, with a strong track record of delivering high-impact software products throughout the lifecycle
• You have successfully launched products to a large number of users and have iterated based on feedback and data
• You possess excellent analytical skills and experience defining and measuring product metrics, and experience with designing and running A/B tests when rolling out features
• You have previous experience in ML and statistics fundamentals
• You have experience building ML-powered products, including doing human and automated eval, deciding whether or not to use ML, and how to bring ML solutions to users in ways that build trust and solve their needs
• You’re curious about Generative AI and LLMs, and have a healthy balance of both excitement and skepticism
• You’re creative and love pushing teams to solve problems in ways that push the needle of what’s possible
• You have deep empathy for users, and keep the patient and their needs at the center of the product
• You have a track record of wrestling with complex problems to develop simple and user-friendly solutions, and have deep intuition about user experience and what makes a product experience great
• You possess excellent written, verbal communication, and presentation skills
• You have previous experience in consumer technology (but prior healthcare experience is not required!)

Responsibilities

• Define the product vision, strategy, roadmap, and prioritization for both existing and yet-to-be-developed products and features
• Work closely with design, engineering, data science, clinicians and other cross-functional partners to prioritize features and ship products across the full product lifecycle from idea, research, design, specification, metrics definition, development, launch and beyond
• Partner with data science to determine when and how to use ML and AI in our products, develop robust models that meet member needs, and deliver member experiences that build member trust and resolve their needs
• Understand and analyze user/customer needs deeply using both quantitative and qualitative tactics
• Partner with go-to-market teams to design and prioritize solutions that simultaneously address member problems, increase healthcare access, and reduce costs for members and customers
• Create and implement measures to help quantify and optimize the impact on members and customers. Use these measures to help the team prioritize their work
• Develop expertise in how the healthcare system works and become an authority both internally and to customers for how to tackle key problems members face
• Collaborate with other product managers to deliver cohesive, robust experiences

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ('PTO') and Discretionary Time Off (“DTO”)
• 12 weeks of 100% Paid Parental leave
• Up to $25,000 Fertility and Family Building Benefit Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations