Senior Product Manager, Payments

Summary

Join Fleetio as a Senior Product Manager—payments and own the strategy and execution of our payments ecosystem. You will ensure frictionless, secure, and scalable transactions across our marketplace, optimizing flows, payment processing, and financial operations while driving revenue growth. This role requires leadership to expand payment methods, enhance fraud prevention, and establish strategic fintech partnerships. You will collaborate with cross-functional teams to improve payment conversion rates and enhance customer satisfaction. The ideal candidate has 5+ years of experience in product management with a focus on digital payments and B2B marketplaces. Fleetio offers a competitive benefits package including health insurance, retirement benefits, paid time off, and remote work options.

Requirements

• 5+ years in product management, with a strong focus on digital payments, fintech, B2B marketplaces and/or SaaS environments
• Proven success in launching, and scaling payment products
• Deep understanding of payment processing systems, security protocols, transaction optimization, and global payments trends
• Strong data analytics skills to drive experimentation, testing, and decision-making
• Exceptional ability to align payments strategy with business goals and marketplace growth
• Experience leading cross-functional teams in agile environments, working closely with engineering, compliance, risk, and operations
• Strong communication skills with executive stakeholders and external partners
• A proactive, hands-on leadership style
• Demonstrated ability to leverage customer insights to improve user experience and drive product success

Responsibilities

• Define the north star vision for Fleetio’s payment platform, enabling seamless transactions across our B2B marketplace
• Drive the success of payments solutions, aligning with Fleetio’s overarching business goals
• Improve payment conversion rates, reducing friction in checkout, invoicing, settlements, and new revenue opportunities
• Navigate complex B2B payment flows, including ACH, virtual cards, and fleet-specific financial integrations
• Develop and manage a detailed product roadmap prioritizing features, enhancements, and regulatory compliance
• Collaborate with cross-functional teams—including engineering, UX/UI, data, and operations—to convert market and customer insights into actionable requirements
• Partner with UX teams to enhance trust, transparency, and control over transactions
• Own KPIs like transaction success rates, authorization declines, fraud rates, and chargeback prevention
• Leverage data insights to optimize pricing models, incentives, and payment adoption strategies
• Lead agile planning sessions, manage backlogs, and oversee the entire product lifecycle from ideation to launch and iteration
• Conduct in-depth market research and competitive analysis to identify trends and opportunities within the digital payments landscape
• Engage directly with customers to gather feedback, validate product hypotheses, and continually refine our offerings
• Regularly update senior leadership and key stakeholders on product performance, strategy, and metrics
• Ensure all payment solutions adhere to industry standards (e.g., PCI compliance) and navigate evolving regulatory requirements

Benefits

• Multiple health/dental coverage options
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 12 company holidays + 2 floating holidays
• Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund - $150 quarterly
• Business expense stipend- $125 quarterly
• Mac laptop + new hire equipment stipend
• Monthly catered lunches
• Fully stocked kitchen with tons of drinks & snacks
• Remote working friendly since 2012 #LI-REMOTE