Senior Product Operations Analyst

Summary

Join Tide as a Senior Operations Analyst and play a key role in shaping financial services operations in India, focusing on scaling India Payments. You will support product owners, engage with external partners, interact with senior management, and provide customer support. This role requires at least three years of experience in finance, consulting, technology, or operations, with specific experience in the Indian payments landscape. You will need strong organizational, communication, and problem-solving skills, along with experience with Jira and Confluence. Tide offers a competitive salary, comprehensive benefits, flexible working arrangements, and opportunities for professional development.

Requirements

• Have at least three years of work experience in finance, consulting, technology or operations
• Have work experience in the Payments landscape and know the financial market in India
• Have knowledge around payments settlements and various regulatory guidelines involved in transactional flow
• Be organized – can deliver complex projects spanning multiple work streams and functional areas
• Be experienced with Jira and Confluence, and familiar with customer ticketing systems
• Have basic understanding on how Payment Aggregator/Payment Gateway works
• Be responsible – we need to be able to trust you to own projects with minimal oversight, but to bring in help when needed
• Be proactive – you’ll need to enjoy the challenge of continuously improving processes and always be on the hunt for the next problem that needs to be fixed!
• Have knowledge around inventory management, POS handling, QR management and Soundbox devices
• Have a strong attention to detail – you need a sixth sense for when things don’t look right and the conviction to investigate whether it’s a larger problem!
• Have excellent written and verbal communication skills in English – you’ll be explaining the root causes of problems to management and working with providers to get to the bottom of problems
• Be resilient – you’re willing to spend the time it takes to discover where a problem lies and not stop until it’s solved

Responsibilities

• Play a key role shaping Financial services Operations in India. This role will heavily focus on scaling India Payments
• Support Product Owners to manage cross functional technical projects
• Engage with external partners to agree on SLAs and performance
• Interact with VP/SVP level and presenting research to internal and external audiences
• Act as the voice of the customer and providing Level 3 support to member support
• Provide support to the rest of Operations worldwide. Guiding the operations community towards constant improvement

Benefits

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves
• Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year