Senior Product Manager - Fulfillment & Operations

Summary

Join Minted as a Senior Product Manager focused on Fulfillment & Operations, where you will play a key role in shaping and executing the product roadmap for Minted's critical operational systems. You will work closely with cross-functional teams to deliver impactful solutions that drive efficiency, improve customer experience, and support the company's growth. This role is open to both San Francisco and remote locations, with the SF-based Product team having an in-person schedule 3 times a week. You will contribute to the product vision and roadmap, collaborate with stakeholders, drive product initiatives, gather and analyze requirements, write detailed product specifications, manage project execution, monitor and analyze product metrics, develop scalable processes, and advocate for customer-centric thinking. Minted offers a competitive salary range, stock options, and a comprehensive benefits package including medical, dental, vision, paid time off, parental leave, wellness programs, and more.

Requirements

• A strategic and analytical thinker with a strong understanding of consumer needs and operational processes
• Results-oriented and driven to achieve goals in a fast-paced environment
• A collaborative team player with excellent communication and interpersonal skills
• A systems thinker who can understand complex interdependencies and drive solutions that balance various business priorities
• Proactive and adaptable, with the ability to manage multiple projects and priorities effectively
• Experienced in breaking down complex problems and delivering incremental solutions
• Diligent in documenting products, workflows, and processes
• Creative with problem-solving skills to navigate complexity and ambiguity
• Bachelor’s degree
• 5+ years of product management experience, preferably in a fulfillment or operations-related area
• Proven ability to gather and analyze requirements, write product specifications, and manage project execution
• Lead a product area while undergoing a replatform to a services architecture
• Strong understanding of product metrics and data-driven decision-making
• Experience working with cross-functional teams and stakeholders
• Excellent communication and presentation skills

Responsibilities

• Contribute to the product vision and roadmap for Fulfillment and Operations systems, aligning with the overall portfolio and business objectives
• Collaborate with stakeholders from Operations, Engineering, and other product teams to define and prioritize product features
• Drive product initiatives that prioritize the optimization and evolution of our underlying systems and platform infrastructure, with a focus on enhancing operational efficiency and enabling future growth
• Gather and analyze requirements from internal teams and customers, translating them into clear product specifications
• Write detailed product requirements and user stories, prioritize features and bugs, and build consensus among stakeholders
• Manage project execution, track progress, and communicate status updates to stakeholders
• Monitor and analyze product metrics related to operations and fulfillment, identifying areas for improvement
• Develop and implement scalable processes for monitoring customer feedback and identifying opportunities to reduce contact rates and operational errors
• Contribute to the implementation of service-oriented capabilities within the fulfillment and operations platform
• Advocate for customer-centric thinking and prioritization within the product development process

Benefits

• Medical, Dental, and Vision Benefits
• Employer Funded Health Savings Account
• 10 Paid Holidays
• Paid Time Off and Sick Leave
• Paid Parental Leave
• Employer Paid Wellbeing Apps (e.g. Headspace and Calm)
• Monthly Gym/Wellness Reimbursement
• 401(k) retirement savings plan
• Employer Funded Commuter Benefits
• Employee Discount
• Friends and Family Discount