Senior Program Manager

Summary

Join Blue Acorn iCi as a Senior Program Manager and lead the delivery of eCommerce technology solutions. You will be responsible for ensuring projects are completed on time, within budget, and to a high standard of quality. This role requires strong project management skills, experience managing client relationships, and the ability to lead and collaborate effectively with cross-functional teams. A Bachelor's degree in a business-related field and 5+ years of experience in a project management role in the technology space are required. Experience with Adobe Experience Platform (AEP) is preferred. Blue Acorn iCi offers a competitive benefits package including medical, dental, vision, life insurance, disability, paid time off, and 401(k).

Requirements

• Must have enterprise-level project experience
• Bachelors degree in a business-related field such as Business Administration, Management, Information Systems, Marketing
• 5+ years experience in a project management role in the technology space
• Project management (including risk, issue, dependency, process, and milestone management)
• Demonstrated leadership, relationship-building, teamwork, and collaboration skills
• Cross-functional team and people management
• Budget and financial management including profit/loss, billing, and earned value management
• Experience managing client and other third party relationships
• Ability to manage and prioritize multiple projects
• Ability to translate between technical and non-technical people
• Ability to identify innovative ways to implement projects within established timeframes
• Strong communication skills (written, verbal, presentation)
• Coaching, mentoring, conflict resolution, and negotiation abilities
• Travel up to 25%

Responsibilities

• Must be able to travel for on-site meetings with the project teams
• Builds and executes against all project-related plans to include a project schedule, communication plan, risk and mitigation plan
• Manages day-to-day communications and expectations with key stakeholders to ensure project success
• Facilitates regular status meetings via phone, video chat, and in-person meeting; generates and presents weekly status reports
• Collaborates with internal teams, third parties and client stakeholders to ensure activities are planned and executed in a timely manner in accordance with project schedule; creatively solves problems and brainstorms solutions; communicates difficult information timely and tactfully
• Controls quality by reviewing deliverables prior to client presentation; enhances deliverables as needed; suggests process improvements when appropriate, ensures final acceptance
• Manages risk, threats, opportunities, blockers and associated mitigation plans that could impact the success of the project; notifying internal and external stakeholders and escalating when appropriate
• Understands all contract commitments, what Blue Acorn iCi is responsible for delivering, and ensures the delivery of those commitments by thoroughly tracking the submission and sign-off of acceptance with client stakeholders
• Overall accountability for project gross margin and management of client budget
• Manages change requests for all scope, schedule, or budget changes
• Coordinates tasks assignment, monitors progress, and ensures proper task completion
• Identifies resources needed and collaborates with Talent Management team to ensure optimal project staffing
• Ensures client’s business objectives and KPIs are captured, understood, and measurable

Preferred Qualifications

• Experience with Adobe Experience Manager (AEM) and/or Adobe Experience Platform (AEP)
• Experience working at a professional services company such as an agency or consulting firm
• Experience managing complex web development projects
• Experience working in the eCommerce industry
• PMP certification
• Experience with JIRA and/or Mavenlink

Benefits

• Medical, dental and vision insurance
• Life insurance
• Disability
• Paid time off
• 401(k)