Senior Program Manager

Summary

Join phData, a leading modern data stack company, as a Senior Program Manager to oversee multiple high-visibility projects. You will utilize agile best practices, ensuring alignment across internal teams and key customer stakeholders. This role requires managing large, strategic customer portfolios and nurturing future leaders. The ideal candidate is a seasoned leader with a strong track record of success in managing and scaling large projects. phData offers a remote-first work environment, competitive compensation, excellent benefits, and professional development opportunities. This is a high-impact role driving the company's next stage of growth.

Requirements

• 10+ years of Technical Program Management including experience managing customer relationships, timelines, scopes, budgets and resources (specifically architects and engineers on custom developed software projects)
• Proven experience successfully managing multiple customers concurrently maintaining a billable utilization of 85%+
• Strong background managing data, AI, and or analytics projects
• Must have direct client facing experience in a consulting or professional services organization
• Hands-on experience as a Portfolio/Program Manager with expertise in Agile methodologies and a strong understanding of Waterfall project management
• Demonstrated expertise in Jira, Azure DevOps, MS Project and Microsoft Office Products (Excel), and written technical documentation skills
• Exceptional written and verbal communication skills including the ability to manage status updates and on-going communication at the Executive level
• Ability to manage competing priorities and able to be self-directed in prioritizing your work
• Exceptional analytical and decision-making abilities
• Ability to exercise independent judgment and critical thinking

Responsibilities

• Oversee multiple high visibility projects using agile best practices, ensuring alignment across internal teams, including sales and delivery, and key customer stakeholders
• Manage and scale large, strategic customer portfolios (>$10M) and develop a robust delivery organization
• Nurture future leaders within the team
• Own and drive the success of projects across phData’s largest and most strategic customer
• Build and maintain strong relationships with the internal sales and delivery organization to drive overall customer success
• Identify opportunities for expanding phData services within existing customers
• Be accountable for managing project risks and customer escalations and own the overall resolution working closely with both delivery and sales
• Mentor and develop a team of world-class consultants with cutting-edge technical skills
• Exhibit strong organizational, time management, presentation, and leadership skills
• Facilitate and coordinate innovation and / or onsite visits
• Develop a deep understanding of account history for each customer
• Be accountable for the overall delivery excellence across all projects
• Manage complex financials across a project portfolio
• Provide account health readouts (financials, project/s statuses, major blockers)
• Be a key participant in building and executing account plans and strategic roadmaps
• Be responsible for documenting new and enhancing current PMO best practices

Preferred Qualifications

• Bachelor’s degree in IT or other technical related field preferred
• PMP and CSM certifications strong preference
• Demonstrate strong interpersonal skills and have the willingness to have difficult and uncomfortable conversations while providing clarity, empathy, and overall resolution

Benefits

• Remote-First Work Environment
• Casual, award-winning small-business work environment
• Collaborative culture that prizes autonomy, creativity, and transparency
• Competitive comp, excellent benefits, 4 weeks PTO plus 10 Holidays (and other cool perks)
• Accelerated learning and professional development through advanced training and certifications