Senior Program Manager

Summary

Join phData, a leading modern data stack company, as a Senior Program Manager to oversee multiple high-visibility projects. You will utilize agile best practices, ensuring alignment across internal teams and key customer stakeholders. This role requires managing large, strategic customer portfolios, developing a robust delivery organization, and mentoring future leaders. The ideal candidate is a seasoned leader with extensive experience in technical program management, client relationship management, and agile methodologies. phData offers a remote-first work environment, competitive compensation, excellent benefits, and professional development opportunities.

Requirements

• 10+ years of Technical Program Management including experience managing customer relationships, timelines, scopes, budgets and resources (specifically architects and engineers on custom developed software projects)
• Proven experience successfully managing multiple customers concurrently maintaining a billable utilization of 85%+
• Strong background managing data, AI, and or analytics projects
• Must have direct client facing experience in a consulting or professional services organization
• Hands-on experience as a Portfolio/Program Manager with expertise in Agile methodologies and a strong understanding of Waterfall project management
• Demonstrated expertise in Jira, Azure DevOps, MS Project and Microsoft Office Products (Excel), and written technical documentation skills
• Exceptional written and verbal communication skills including the ability to manage status updates and on-going communication at the Executive level
• Ability to manage competing priorities and able to be self-directed in prioritizing your work
• Exceptional analytical and decision-making abilities
• Ability to exercise independent judgment and critical thinking
• Bachelor’s degree in IT or other technical related field preferred

Responsibilities

• Oversee multiple high visibility projects using agile best practices, ensuring alignment across internal teams, including sales and delivery, and key customer stakeholders
• Manage and scale large, strategic customer portfolios (>$10M) and develop a robust delivery organization
• Nurture future leaders within the team
• Own and drive the success of projects across phData’s largest and most strategic customer
• Build and maintain strong relationships with the internal sales and delivery organization to drive overall customer success
• Identify opportunities for expanding phData services within existing customers
• Be accountable for managing project risks and customer escalations and own the overall resolution working closely with both delivery and sales
• Demonstrate strong interpersonal skills and have the willingness to have difficult and uncomfortable conversations while providing clarity, empathy, and overall resolution
• Mentor and develop a team of world-class consultants with cutting-edge technical skills
• Exhibit strong organizational, time management, presentation, and leadership skills
• Facilitate and coordinate innovation and / or onsite visits
• Develop a deep understanding of account history for each customer
• Be accountable for the overall delivery excellence across all projects
• Manage complex financials across a project portfolio
• Provide account health readouts (financials, project/s statuses, major blockers)
• Be a key participant in building and executing account plans and strategic roadmaps
• Be responsible for documenting new and enhancing current PMO best practices

Preferred Qualifications

PMP and CSM certifications strong preference

Benefits

• Remote-First Work Environment
• Casual, award-winning small-business work environment
• Collaborative culture that prizes autonomy, creativity, and transparency
• Competitive comp, excellent benefits, 4 weeks PTO plus 10 Holidays (and other cool perks)
• Accelerated learning and professional development through advanced training and certifications