Senior Program Manager

Summary

Join Smartsheet's Strategic Transformation Office (STO) as a Senior Program Manager to drive the execution and operation of key strategic initiatives. You will design and facilitate cross-functional programs, partner with stakeholders, and run workshops to improve processes. This role requires strong project management skills, experience in Agile methodologies, and excellent communication abilities. The position offers remote work options within the US and a competitive salary and benefits package. Smartsheet values diversity and inclusion, encouraging applications from individuals with diverse backgrounds. The successful candidate will report to the Sr. Director, Strategic Transformation.

Requirements

• Bachelors or masters degree in Project Management, Business, Communications or a related field, or equivalent experience
• 8+ years of multi-function program management experience
• Proven project management skills and experience managing in a matrixed environment across multiple and diverse groups
• Strong interpersonal skills, including the ability to work access the organization and interact, manage and negotiate effectively at all levels including peers through senior levels of management
• Strong understanding of Agile methodologies, including Scrum, Kanban, or other frameworks
• Excellent communication skills to facilitate effective collaboration among team members, stakeholders, and product owners
• Proficient in project management tools and software commonly used in Agile and Waterfall environments
• Ability to prioritize tasks and manage workload to ensure timely delivery of project milestones
• Experience in creating and maintaining project documentation, such as user stories, sprint plans, and release schedules
• Leadership skills to motivate and guide cross-functional teams towards achieving project goals
• Adaptability to respond to changes in project scope, requirements, and priorities
• Knowledge of Agile metrics and ability to use them for continuous improvement
• Facilitation skills for conducting effective Agile ceremonies, such as sprint planning, daily stand-ups, and retrospectives
• Problem-solving skills to address challenges that may arise during the project lifecycle
• Understanding of the SaaS marketplace, global operations, and organizational effectiveness
• Ability to maintain high levels of confidentiality, integrity, and professionalism
• Motivated by an entrepreneurial mindset and comfortable with ambiguity

Responsibilities

• Design and facilitate the successful execution of cross functional strategic programs and projects including our annual planning process and other critical business operations
• Partner with a broad range of stakeholders and executive sponsors to develop and manage programs and project charters, project plans, resource plans, communications plans, and RAID logs across the STO portfolio
• Run cross-functional workshops with business leaders to develop new processes, projects, programs, and partnerships
• Proactively assist business partners in facilitating process design and improvement activities
• Be an advocate for change and leverage your skills to close organizational gaps and promote strategy
• Implement project management processes and best practices to create awareness and establish robust communication channels and effective project governance
• Document and track program and project RAG/health against defined milestones and escalate blockers to working group and steering committees as they arise
• Identify, track, and report KPIs to measure performance and success
• Perform other duties as assigned

Preferred Qualifications

Smartsheet experience

Benefits

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
• Stock - Restricted Stock Units (RSUs) for eligible roles
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)