Senior Program Manager

Summary

Join Twilio as a Senior Program Manager for Remote Effectiveness and Culture! This role will focus on enhancing team performance and engagement within Twilio's global, remote-first workforce. You will oversee the Continuous Listening strategy, develop global programs, and lead team effectiveness workshops. Data-driven approaches are key to success in this position. The ideal candidate will have a passion for fostering a healthy organizational culture and adapting to changing needs. This remote role is based in Canada and involves occasional travel. Twilio offers competitive pay and benefits.

Requirements

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field
• Minimum of 7 years of experience in culture, employee engagement, or organizational development, with significant experience leading programs in a remote-first global environment
• Proven experience in program management or organizational development, ideally within a remote or hybrid work setting
• Strong understanding of team dynamics, effective communication practices, and organizational behavior principles
• Expertise in implementing continuous feedback mechanisms and utilizing data to drive decision-making
• Exceptional facilitation skills related to team dynamics or team effectiveness
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization

Responsibilities

• Design and implement programs aimed at enhancing organizational effectiveness, team collaboration, and employee engagement
• Manage and analyze data from team effectiveness pulses, experience surveys, and lifecycle assessments; collaborate with HR Business Partners to identify trends and create actionable plans
• Lead the development of global organizational effectiveness programs that meet the unique needs of our remote workforce across different time zones and regions
• Design and facilitate team effectiveness workshops to enhance team performance in a remote-first setting
• Monitor and evaluate the effectiveness of organizational initiatives, providing data-driven recommendations for continuous improvement
• Partner with cross-functional teams to align organizational goals with team effectiveness strategies, ensuring a unified approach to remote work dynamics
• Establish key performance indicators (KPIs) to measure the success of organizational effectiveness programs and report on their effectiveness to leadership

Preferred Qualifications

• Consulting experience is a plus
• Deep understanding of the challenges and opportunities of a remote-first, globally dispersed workforce
• Strong strategic thinking and program management skills
• Proven ability to lead and manage complex projects with multiple stakeholders
• Strong analytical skills, with the ability to use data to drive decisions and measure impact
• Creative problem-solving abilities and a passion for innovation

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program