Senior Program Manager

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Wave Mobile Money

πŸ“Remote - Worldwide

Summary

Join Wave, a company on a mission to make Africa the first cashless continent, as a Senior Program Manager. Reporting to the Chief People Officer, you will manage cross-functional projects improving the employee journey. You will work with leadership to identify and solve problems, enjoying ambiguity and constant learning. Specific tasks include owning people projects from start to finish, identifying employee experience pain points, building and managing teams, improving People team processes, and collaborating with data analysts to create dashboards. Wave offers competitive salaries, a generous equity package, and various benefits. The role requires significant experience in program management and a comfort level with data analysis.

Requirements

  • 8+ years of product, project or program management experience required
  • Excellent written and verbal communication skills
  • Experience working in a fast-paced environment, like a startup or high-growth company
  • Experience working in a multi-cultural environment
  • Deep comfort and familiarity working with data, including Intermediate/Expert experience analysing metrics using Excel (or similar software)

Responsibilities

  • Manage cross-functional projects that improve the employee journey at Wave
  • Work with the leadership team to identify problems and ensure that they get solved
  • You’ll have end-to-end ownership of people projects, from first draft to launch, and the space to do it your way
  • Work with senior leaders to identify pain points in employee experience and make a business case for how to address them
  • Build and manage teams as we scale People Operations and Customer Support at Wave. As we evolve our org structure to keep pace with the business, spin up new leaders and hand off teams. While this role will involve team management, the exact makeup of the teams will vary over time
  • Run and improve People team processes like our OKRs, People Team All Hands, and internal communications
  • Collaborate with our data analysts to build dashboards covering support and people topics, such as performance management. Use these well-designed dashboards to drive action and influence leadership

Preferred Qualifications

  • French is strongly preferred, but not required
  • Comfort travelling to West Africa at least twice a year, preferably more
  • Thrive in ambiguity and build clarity
  • You think Minimum Viable Product first, but can scale what works
  • You get satisfaction from unblocking teammates, not just hitting goals
  • Have worked as a Product or Project Manager at a mission-driven software company
  • Have experience managing programs or projects in Africa
  • Are excessively detail-oriented and seek to achieve excellence in everything you do
  • Are a self-starter and proactive about achieving ambitious targets
  • Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth
  • Are comfortable defaulting to over-communication and overreaching when it comes to coordination

Benefits

  • Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country)
  • 6 months of fully paid parental leave and subsidized fertility assistance
  • Flexible vacation, with most folks taking between 21-30 days exclusive of statutory holidays
  • $10,000 annual charitable donation matching

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