Senior Program Manager

Summary

Join Wave, a company on a mission to make Africa the first cashless continent, as a Senior Program Manager. Reporting to the Chief People Officer, you will manage cross-functional projects to improve the employee journey. You will work with leadership to identify and solve problems, and will have end-to-end ownership of people projects. The role requires managing teams, improving processes, and collaborating with data analysts. Wave offers competitive salaries, a generous equity package, and various benefits. International travel is required, and the role is ideal for someone who thrives in ambiguity and enjoys a fast-paced environment.

Requirements

• 8+ years of product, project or program management experience required
• Excellent written and verbal communication skills
• Experience working in a fast-paced environment, like a startup or high-growth company
• Experience working in a multi-cultural environment
• Deep comfort and familiarity working with data, including Intermediate/Expert experience analysing metrics using Excel (or similar software)

Responsibilities

• Manage cross-functional projects that improve the employee journey at Wave
• Work with the leadership team to identify problems and ensure that they get solved
• Have end-to-end ownership of people projects, from first draft to launch, and the space to do it your way
• Work with senior leaders to identify pain points in employee experience and make a business case for how to address them
• Build and manage teams as we scale People Operations and Customer Support at Wave
• As we evolve our org structure to keep pace with the business, spin up new leaders and hand off teams
• Run and improve People team processes like our OKRs, People Team All Hands, and internal communications
• Collaborate with our data analysts to build dashboards covering support and people topics, such as performance management
• Use these well-designed dashboards to drive action and influence leadership

Preferred Qualifications

• French is strongly preferred, but not required
• Comfort travelling to West Africa at least twice a year, preferably more
• Thrive in ambiguity and build clarity
• You think MVP-first, but can scale what works
• You get satisfaction from unblocking teammates, not just hitting goals
• Have worked as a Product or Project Manager at a mission-driven software company
• Have experience managing programs or projects in Africa
• Are excessively detail-oriented and seek to achieve excellence in everything you do
• Are a self-starter and proactive about achieving ambitious targets
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination

Benefits

• Subsidized health insurance for you and your dependents
• Retirement contributions (both vary from country to country)
• 6 months of fully paid parental leave
• Subsidized fertility assistance
• Flexible vacation, with most folks taking between 21-30 days exclusive of statutory holidays
• $10,000 annual charitable donation matching