Senior Program Manager, Expansions

Summary

Join Instacart as a Senior Program Manager and lead high-impact operational initiatives driving consumer-focused outcomes. Manage seamless execution of retailer and product launches, enhancing consumer experience through data-driven strategies. Streamline processes with scalable tooling improvements, collaborating with cross-functional teams. This pivotal role enables Instacart's growth and operational success in the online grocery space. The position requires leading initiatives across technical and non-technical teams in a fast-paced environment, using data analysis to solve problems and improve the consumer experience. You will develop playbooks and strategies to enhance launch efficiency and implement quality metric monitoring for continuous improvement. The role offers competitive compensation and benefits, including equity grants.

Requirements

• 5+ years of experience in program management, operations, product management, or consulting, with a demonstrated ability to lead high-profile, cross-functional initiatives and deliver impactful results
• Proven ability to lead initiatives across technical and non-technical teams in a fast-paced, ambiguous environment, including experience contributing to Product & Engineering roadmaps
• A data-driven problem solver capable of analyzing complex datasets to identify pain points, prioritize opportunities, and deliver impactful solutions
• Strong communication and stakeholder management skills to influence decisions and achieve alignment
• Creativity in problem solving, inspired by an ever-changing environment
• Proficiency in SQL or equivalent

Responsibilities

• Lead Launches & Expansions: Manage seamless execution of retailer and product launches across areas such as delivery, pickup, alcohol, and Enterprise services. Ensure zero-defect launches and meaningful business outcomes
• Enhance the Consumer Experience: Use data-driven analysis to identify and resolve customer pain points post-launch, develop innovative strategies to improve the consumer experience, and deliver quality enhancements that boost customer retention rates
• Streamline Processes & Tools: Partner with our Product & Engineering teams to advocate for and implement scalable tooling improvements (e.g., Admin Ecosystem upgrades), leveraging AI to optimize workflows, reduce time-to-launch, and resolve issues
• Create Frameworks for Efficiency: Develop playbooks, SOPs, and data-driven strategies to reduce escalations, improve launch efficiency, and implement quality metric monitoring for continuous improvement

Preferred Qualifications

• Experience using and advocating for tooling or automation improvements (e.g., solving operational challenges with AI innovations)
• Startup experience a plus

Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work
• This role is remote and the base pay range for a successful candidate is dependent on their permanent work location
• Offers may vary based on many factors, such as candidate experience and skills required for the role
• Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants